Customer Service Transportasi Online - Yogyakarta Site

TP; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A transportation service company in Yogyakarta is seeking Customer Service professionals for their English Project. The role involves providing responsive and friendly customer support through voice and email. Candidates must have a minimum D3 or bachelor's degree, a GPA of at least 2.75, and strong communication skills in English. Flexibility to work shifts, including weekends and holidays, is mandatory. Join us to help deliver excellent customer satisfaction.

Qualifications

• Fluent in English (min. B2 Upper Intermediate is a MUST)
• Minimum GPA 2.75.
• Willing to work in 24/7 Shift including Weekend and Public Holiday.

Responsibilities

• Answering incoming chats and respond to emails.
• Handle customer inquiries by chats.
• Provide customers with product and service information.
• Identify and escalate priority issues.
• Document all information according to standard operating procedures.

Skills

Good written and verbal communication skills in English

Strong problem-solving skills

Ability to multitask

Communicative

Education

Minimum D3 or bachelor's degree from all majors

Job description

📌 Position: Customer Service Transportasi Online (English Project)

📍 Location: Yogyakarta (On-site)

🕐 Work Schedule: 5 working days, shifting schedule

📝 Job Summary

We are looking for customer service professionals to join our Customer Service Online Transportation (English Project). This role focuses on providing responsive, accurate, and friendly customer support through voice and email. You will play a key part in delivering excellent service and maintaining customer satisfaction.

Requirements

• Minimum D3 / or bachelor's degree from all majors
• Minimum GPA 2.75.
• Good written and verbal communication skills in English (Fluent in English min. B2 Upper Intermediate is a MUST)
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Communicative
• Willing to work in 24/7 Shift including Weekend and Public Holiday
• Willing to place in YOGYAKARTA
• Candidates can work immediately if they passed

Responsibility

• Answering an Incoming chats, and respond to Email
• Handle Customer Inquiries by Chats
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution