Customer Service (Student Support)

Brilliant English Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading language education provider in Jakarta Utara seeks a Customer Service / Student Support representative who speaks Japanese at JLPT N2 level or above. This role involves managing student inquiries, addressing feedback, and coordinating lesson schedules. Candidates should have a minimum of 2 years experience in customer service and be proficient in English. Familiarity with marketing tasks is also beneficial. The position offers a structured schedule with multiple working hours.

Qualifications

• Minimum 2 years of customer service experience in premium service environments.
• Experience living in Japan is a plus.
• Familiarity with basic marketing support.

Responsibilities

• Manage student inquiries via email, phone, and WhatsApp.
• Address and resolve student feedback and complaints.
• Coordinate and manage trial lesson bookings.

Skills

Japanese language proficiency at JLPT N2 level or above

English proficiency (intermediate)

Customer service experience

Social media handling

Basic marketing support

Education

Minimum Diploma/Bachelor’s degree in any field

Job description

Customer Service / Student Support (Japanese Speaker)

Japanese language proficiency at JLPT N2 level or above (mandatory).

English proficiency at intermediate level, able to communicate effectively in a professional work setting.

Minimum Diploma/Bachelor’s degree in any field.

Minimum 2 years of experience in customer service roles with strict service standards, preferably in hospitality or other premium service environments.

Familiarity with basic marketing support, such as social media handling or promotional materials.

Experience living in Japan for 1–2 years is a plus

Work Schedule:

• 5 working days/week:
  — 3 weekdays (10:00–19:00 / 11:00–20:00, as scheduled by the company)
• Weekends (09:00–18:00)

2 days off/week (Monday + 1 other day determined by the company).

Job Description

Customer Support

Manage student inquiries via email, phone, and WhatsApp.

Explain enrolment procedures and manage trial lesson bookings.

Address and resolve student feedback, requests, and complaints appropriately.

Provide basic class consultation, including explanation of class packages and recommended lesson frequency.

Scheduling

Coordinate and adjust class schedules, including class substitutions when teachers are absent.

Coordinate lesson content with teachers based on student progress and learning needs.

Handle translation of learning materials into Japanese when required.

Administration & Reporting

Maintain student and payment records.

Prepare quotations and compile monthly reports (class bookings/sales and active students).

Marketing & Media Support

Coordinate the creation of promotional materials (brochures, posters).

Assist in updating and maintaining the company website.

About The BRILLIANT Group

The BRILLIANT Group is a premier Japanese provider of English language education, operating across five major cities in four countries. We specialize in empowering global businesses through language and customized on-site training solutions.