Customer Service Staff (Fintech P2P)

SAMIR; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer-focused company in Jakarta is seeking a Customer Service Representative to ensure customer satisfaction through effective support across Call and Live Chat channels. This role involves responding to inquiries, resolving complaints, and collaborating with teams to deliver timely solutions. The ideal candidate should possess a Diploma or Bachelor's degree, with 1-3 years of relevant experience and excellent problem-solving skills. Join us to make a positive impact and thrive in a dynamic work environment.

Qualifications

• 1-3 years of relevant experience in Customer Service.
• Excellent problem-solving skills.
• Ability to manage competing priorities.

Responsibilities

• Provide front-line support through Call and Live Chat.
• Respond to inquiries and complaints in a timely manner.
• Collaborate with teams for effective resolution of issues.

Skills

Problem-solving abilities

Coaching and mentoring

Time management

Ability to work under pressure

Analytical skills

Education

Diploma or Bachelor's degree in any field

Tools

Customer service software

Job description

Primary Job Role

As a Customer Service Representative/Staff, you will be responsible for ensuring customer satisfaction by providing timely and effective customer support. You will primarily handle Live Chat channels, with flexibility to rotate across Email and Social Media as needed. You will work closely with the Customer Service Leader and other team members to achieve the customer service goals of the company.

Job Description

1. Provide front-line support to customers through Call and Live Chat, addressing inquiries and complaints.
2. Open to rotating roles across other channels such as Email and Social Media, as needed.
3. Respond to customer inquiries in a timely and professional manner.
4. Identify and assess customer needs to ensure high levels of satisfaction.
5. Resolve customer complaints and provide appropriate solutions within company policies and procedures.
6. Follow up with customers to ensure their issues have been fully resolved.
7. Provide accurate information about the company’s products and services.
8. Collaborate with other teams to ensure timely and effective resolution of customer issues.
9. Maintain accurate and detailed records of customer interactions and transaction.

Job Qualifications

1. Diploma or Bachelor’s degree in any field.
2. Minimum 1-3 years of relevant experience in a Customer Service Staff
3. Excellent problem-solving abilities with a consultative approach.
4. Strong coaching and mentoring abilities
5. Strong problem-solving and decision-making skills
6. Ability to work well under pressure and manage competing priorities
7. Familiarity with customer service software and tools
8. Strong organizational and time management skills
9. Ability to analyze data and generate meaningful insights
10. Willingness to work flexible hours as required

Are you ready to be Samiritans?

Let’s be part of our collaborative and innovative environment.

We want YOU to make an impact! 🌟