Customer Service Representative

Eaton Group; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading electrical solutions provider based in Jakarta, Indonesia is searching for a Customer Service Representative. The role involves managing order processing, maintaining customer satisfaction, and ensuring on-time deliveries. Candidates should have 5-8 years of customer service experience and proficiency in SAP. Join a dynamic team committed to quality and continuous improvement.

Qualifications

• 5-8 years of customer service or order fulfillment experience.
• Equivalent to 2-3 years in the same industry or field.

Responsibilities

• Act as the first point of contact to customers and manage order processing.
• Ensure accurate order administration and timely updates to customers.
• Follow up on deliveries and manage warranty claims.

Skills

Customer Service experience

Proficient in Microsoft Office

Proficient in SAP

Basic writing and communication skills

Sense of responsibility

Ability to work in a dynamic environment

Education

Degree or Diploma in any field

Tools

SAP

Microsoft Office

Job description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Service Representative in Eaton’s Electrical business, based in Jakarta, Indonesia. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

If you have Customer Service experience and is able to use SAP (QTC/OTC module) you are highly encouraged to apply.

What you’ll do:

• Act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers’ requirements.
• Order Administration – To manage order processing and provide order acknowledgement within agreed cycle time. Ensure accuracy and update customers on open order status by phone, e-mails or meeting.
• Outbound Management – To follow up deliveries and ensure on-time delivery as promised. Create delivery note, prepare packing list and invoice (includes credit note, debit note).
• Warranty Support – To manage order processing for warranty claims. Support RMA matters and facilitates with customers, warehouse and technical team.
• Project Management – To track and manage project orders with internal stakeholders on deliverables.
• Quality Management System (QMS) – To be committed & responsible for Quality Management System:
• Implement the process approach and risk-based thinking
• Provide the necessary support to fully implement and sustain the QMS
• Communicating to the organization the importance of conforming to QMS requirements
• Ensuring the QMS meets its goals
• Engage, direct, and support individuals contributing to the QMS
• Create a culture of continuous improvement

Qualifications:

• Degree or Diploma in any field
• At least 5-8 years of customer service or order fulfillment experience or equivalent 2-3 years from same industry/ field

Skills:

• A. Proficient in Microsoft Office and SAP are a must
• B. Basic writing and communication skills
• C. Have a sense of responsibility and initiative
• D. Ability to work in a dynamic environment