Customer Service Hospitality - Malaysian Speaker

Teleperformance; gunung pasir jaya; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global customer service provider is hiring for a role that involves handling customer inquiries via calls, chats, and emails. Candidates should be proficient in Malaysian and possess strong communication skills. This position requires flexibility in schedules, including weekends and public holidays, and welcomes fresh graduates. Offering competitive benefits, including incentives and holiday payments.

Benefits

Incentive

Holiday payments

BPJS

Money shifting

Qualifications

• Minimum one year of experience required for Senior High School graduates.
• Fresh graduates are welcome for minimum D3.
• Must be communicative and willing to work on weekends.

Responsibilities

• Answering incoming calls and chats.
• Handle inquiries via email and social media.
• Provide product and service information.

Skills

Malaysian language proficiency

Communication skills

Ability to work flexible hours

Education

Senior High School diploma

D3 in any major

Job description

Overview

Customer Service Hospitality - Malaysian Speaker role handling inquiries via calls, chats, emails, and social media. You will provide product and service information, identify and escalate priority issues, document interactions, and support customer surveys. This role may require shifting schedules including weekends and public holidays.

Responsibilities

• Answering incoming calls, chats, and responding to emails.
• Handle customer inquiries by email and social media.
• Provide customers with information about products and services.
• Identify and escalate priority issues.
• Document all call information according to standard operating procedures.
• Complete all call logs.
• Update customer profiles in the computer system.
• Conduct customer surveys to ascertain level of customer service.

Qualifications

• Minimum Senior High School and D3 in any major.
• Experience: minimum 1 year (for Senior High School graduates).
• Fresh graduates are welcome (for minimum D3).
• Able to speak in Malaysian (active).
• Communicative.
• Willing to work in shifting schedules including weekends and public holidays.
• Difable people are welcome (as long as they can see, communicate verbally, and type on a computer).

Benefits

• Incentive.
• Salary: UMR Plus.
• Holiday payments.
• BPJS.
• Money shifting.

About Teleperformance

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.