Customer Service Executive (Remote)

JobGo; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A dynamic startup is seeking a Customer Service Executive to work remotely in Jakarta. The role involves retaining customers through relationship-building and providing accurate product information. The ideal candidate has 1-3 years of experience in customer service, proficient in English and Bahasa Indonesia, and is adept at working independently in a fast-paced environment. This position requires availability for rotating shifts, including weekends and public holidays, with essential tools like a laptop and stable internet connection.

Benefits

Work-life balance

Supportive environment

Valuable hands-on experience

Qualifications

• 1-3 years of experience in customer service, preferably virtual.
• Fluency in English and Bahasa Indonesia.
• Ability to work independently in a fast-paced environment.
• Must have own laptop and good internet connection.

Responsibilities

• Build rapport with customers for retention.
• Provide accurate product information to customers.
• Meet individual and team goals.
• Maintain customer confidentiality.

Skills

Customer satisfaction

Critical thinking

Communication skills

Problem resolution

Tools

Windows OS

MS Office

Google Applications

Job description

About the job Customer Service Executive (Remote)

Employment Highlights

• young, energetic, creative and supportive work environment
• Genuine work life balance
• learn valuable hands on work experience at a medium sized start up company

What you would be doing

• Retain the existing customers by building good rapport and providing customer satisfaction.
• Providing accurate information on products and services to customers
• Consistently meeting individual and team KPIs and goals.
• Maintaining a high degree of integrity and confidentiality keeping customers information.

To be successful in this role you will need to have

• Possess 1 - 3 years of working experience in any customer service industry, preferably in a virtual environment.
• Able to converse and write well in English and Bahasa Indonesia
• has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Able to work in a fast paced environment, independent, customer-focused, result oriented & disciplined.
• computer literate and proficient to use Windows OS, MS office, and Google Application
• 12 working house with 5 days of rotating shifts including weekiends and public holidays.
• Must have own laptop and good internet connection.

Please be informed that shortlisted candidates will be contacted by our Malaysian recruitment team.