Customer Service Executive

TRAVLR Indonesia; Denpasar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading travel-tech company in Bali is looking for a Customer Service Executive to handle customer inquiries related to bookings, cancellations, and refunds. The ideal candidate will have 1-2 years of experience in customer service, excellent communication skills in English, and the ability to manage multiple cases simultaneously. This position offers a competitive salary, a collaborative work culture, and opportunities for personal growth in a beautiful location.

Benefits

Collaborative, tech-driven work culture

Opportunity to grow with a fast-moving travel-tech company

Competitive salary and comprehensive benefits

Balanced work-life experience in beautiful Bali

Qualifications

• 1 to 2 years of experience in customer service or call center roles.
• Strong written and verbal English communication is essential.
• Ability to manage multiple cases and systems simultaneously.

Responsibilities

• Handle customer inquiries across booking, cancellation, and refunds.
• Provide accurate information inline with SOPs.
• Identify service-led sales opportunities when applicable.

Skills

Strong written and verbal English communication

Ability to manage multiple cases and systems simultaneously

Detail oriented

Customer-focused

Job description

At PT Travlr Guides Indonesia, we’re redefining how people explore and experience travel.
Through our digital platforms, we connect travelers, partners, and experiences to make every journey seamless and inspiring.

Our teams are passionate about technology, innovation, and collaboration, and we’re looking for a Customer Service Executive to help us build scalable, reliable, and secure systems that support our mission.

Job Roles

The Customer Service Executive will support end-to-end customer inquiries across multiple platforms, ensuring accurate, timely, and professional service delivery. This role requires strong communication skills, operational discipline, and the ability to manage high-volume inquiries while maintaining service quality.

Responsibilities

• Handle customer inquiries across booking, post-booking, cancellation, and refund cases
• Provide clear and accurate information inline with SOPs and service standards
• Identify service‑led sales opportunities where applicable
• Escalate operational or system issues that may impact customer experience
• Maintain proper case documentation and follow QA guidelines
• Support operational coverage during peak periods as required

Qualifications

• Having 1 to 2 years of experience in customer service or call center roles
• Having strong written and verbal English communication
• Having the ability to manage multiple cases and systems simultaneously
• Detail oriented, structured, and customer‑focused

Preferred Qualifications

• Experience in travel, hospitality, OTA, airline, or accommodation industries
• Call center or customer service background
• Sales or upselling experience

What We Offer

• ✨ Collaborative, tech‑driven, and supportive work culture
• 🌍 Opportunity to grow with a fast‑moving travel‑tech company
• 💼 Competitive salary and comprehensive benefits
• 🏖️ A balanced work‑life experience in beautiful Bali

How to Apply

Apply via Jobstreet by submitting your:

• Updated CV

💬 Join us in building the technology that connects travelers to the world!

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