CUSTOMER SERVICE & DOCUMENT (FORWARDING)

Menara Lautan Semesta; Jakarta Utara; On-site; IDR 250.208.000 - 417.015.000; Full time

Job summary

A logistics firm in Jakarta Utara is seeking a customer service and documentation specialist. The candidate will manage customer inquiries, prepare documentation for imports and exports, and coordinate shipments smoothly. Ideal applicants will have a minimum of 2 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. The position offers a competitive salary, bonuses, and a supportive work environment.

Benefits

Competitive salary

Annual performance-based bonuses

BPJS KESEHATAN

BPJS KETENAGAKERJAAN

Qualifications

• Minimum 2 years of experience in a customer service or document processing role in import/export or logistics.
• Knowledge of customs regulations and procedures is required.

Responsibilities

• Serve as the primary point of contact for customers, handling inquiries, complaints, and requests.
• Prepare and process documentation for import and export, including customs declarations.
• Coordinate with teams and partners for smooth goods flow.
• Monitor shipment status and communicate updates to customers.
• Maintain records related to customer accounts and shipments.
• Assist in implementing process improvements and customer initiatives.

Skills

Strong communication and interpersonal skills

Attention to detail

Problem-solving abilities

Fluency in English

Fluency in Bahasa Indonesia

Tools

Microsoft Office Suite

Shipping websites

Job description

CUSTOMER SERVICE & DOCUMENT (FORWARDING)

Serve as the primary point of contact for customers, handling inquiries, complaints, and requests in a professional and timely manner

Prepare and process all necessary documentation for the import and export of goods, including customs declarations, bills of lading, and other shipping documents

Coordinate with internal teams and external partners to ensure the smooth and efficient flow of goods through customs and delivery

Monitor shipment status and proactively communicate updates to customers

Maintain accurate records and database entries related to customer accounts and shipments

Assist with the implementation of process improvements and the development of customer-centric initiatives

What we're looking for

Minimum 2 years of experience in a customer service or document processing role within the import/export or logistics industry

Strong communication and interpersonal skills, with the ability to interact with customers, colleagues, and government agencies

Excellent attention to detail and problem‑solving abilities

Proficiency in Microsoft Office Suite, particularly Excel and Word

Proficiency in shipping websites

Knowledge of customs regulations and procedures, as well as import/export documentation requirements

Fluency in English and Bahasa Indonesia, both written and verbal

What we offer

At Menara Lautan Semesta, we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you can expect:

• Competitive salary and annual performance‑based bonuses
• A dynamic and collaborative work culture that values teamwork and work‑life balance
• BPJS KESEHATAN
• BPJS KETENAGAKERJAAN

If you are excited about the prospect of joining our dynamic team, we encourage you to apply now.