Customer Service and Support (PH)

RecruitGo; Indonesia; Remote; IDR 198.906.000 - 298.360.000; Full time

Job summary

A leading Employer of Record company in Indonesia is seeking dedicated Customer Service & Support professionals to deliver exceptional experiences. Ideal candidates will possess strong communication and problem-solving skills. The company offers flexible work arrangements and career growth opportunities in a dynamic environment.

Benefits

Flexible work schedule

Global opportunities

Company-provided equipment

Career growth opportunities

Inclusive workplace

Qualifications

• Previous experience in customer service, support, or client relations.
• Ability to handle complaints and provide solutions professionally.
• Experience in BPO, e-commerce, fintech, telecommunications, or SaaS is an advantage.

Responsibilities

• Provide exceptional customer experiences through effective communication.
• Resolve customer concerns efficiently and professionally.

Skills

Strong verbal communication

Problem-solving skills

Active listening skills

Written communication skills

Education

Bachelor’s degree

Tools

Zendesk

Salesforce

HubSpot

Job description

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

At RecruitGo, we are dedicated to delivering exceptional customer experiences through innovative solutions and a customer-first mindset. We are looking for Customer Service & Support professionals to join our growing team in the Philippines. If you have a passion for helping others, strong communication skills, and a problem-solving mindset, we’d love to hear from you!

We are hiring for the following roles:

• Sales Executive
• Business Development Manager
• Marketing Executive
• Digital Marketing Specialist
• Social Media Manager
• Content Writer
• SEO Specialist

Requirements:

• Bachelor’s degree in any field (preferred but not always required).
• Previous experience in customer service, support, or client relations.
• Strong verbal and written communication skills in English language.
• Ability to handle complaints and provide solutions professionally.
• Familiarity with CRM tools and support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Strong problem-solving and active listening skills to resolve customer concerns efficiently.
• Experience in BPO, e-commerce, fintech, telecommunications, or SaaS is an advantage.

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Work Schedule: To be confirmed
• Global Opportunities: Work with international clients & expand your career
• Flexible Work Arrangements: Flexible work schedules and remote work options.
• Company-Provided Equipment: We ensure you have the right tools for success.
• Career Growth: Unlock opportunities for learning, leadership, and professional development.
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.