Customer Service

visa station; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A travel service company is seeking a Marketplace Operations Manager and Executive Assistant based in Bali to assist in customer service inquiries and support administrative tasks. Responsibilities include handling customer inquiries related to travel packages and ensuring smooth service delivery in coordination with internal teams. Ideal candidates should have at least a high school diploma, with preferred qualifications in Tourism or Hospitality. Fresh graduates are encouraged to apply. The role allows for remote working arrangements.

Qualifications

• Minimum high school diploma; a Diploma or Bachelor’s degree in Tourism, Hospitality, or related field is preferred.
• Fresh graduates or candidates with minimal experience are welcome to apply.
• Basic proficiency in Microsoft Office; experience with booking systems is a plus.

Responsibilities

• Assist in handling customer inquiries related to travel services via multiple channels.
• Provide accurate information about the company’s products and services.
• Coordinate with internal teams to support service delivery.

Skills

Basic communication skills in English (written and spoken)

Willingness to learn

Basic problem-solving skills

Able to work under pressure

Customer-oriented attitude

Education

High school diploma or higher

Tools

Microsoft Office

Job description

Marketplace Operations Manager (Shopee / Tokopedia) & Executive Assistant

Jakarta, ID

PT RADITYA ANUGERAH MEDIKA

Customer Service Livechat (FLUENT ENGLISH ONLY)

Bali, ID

Assist in handling customer inquiries related to tour packages, flight tickets, hotels, transportation, and other travel services via phone, email, WhatsApp, and social media.

Provide basic and accurate information about the company’s products and services under supervision.

Support the booking process, including schedule changes, cancellations, and payment confirmations.

Assist in handling customer complaints and escalate issues to senior staff when necessary, in accordance with company SOPs.

Coordinate with internal teams (operations, ticketing, hotel partners, tour guides, and finance) to support smooth service delivery.

Update and maintain customer data, booking records, and travel documents accurately.

Follow up with customers before and after the trip to ensure basic customer satisfaction.

Support administrative tasks related to daily customer service operations.

Learn and comply with company policies, procedures, and service standards.

Support senior customer service staff as required.

Qualifications

Minimum high school diploma; a Diploma or Bachelor’s degree in Tourism, Hospitality, or a related field is preferred.

Fresh graduates or candidates with minimal 6 months or 1 year experience are welcome to apply.

Basic communication skills in English (written and spoken); willingness to improve is required.

Willingness to learn, with a positive and customer-oriented attitude.

Basic problem-solving skills and the ability to handle customer issues with guidance.

Able to work under pressure and manage assigned tasks responsibly.

Basic proficiency in Microsoft Office; experience with booking systems is a plus but not mandatory.

Willing to work flexible hours, including weekends and public holidays if required.

Open to remote working arrangements.