Customer Response Center (CRC)

Bluebirdgroup; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading service provider in Jakarta seeks a Customer Response Center (CRC) representative to serve customers in both English and Bahasa. The role involves answering inquiries, handling complaints, and maintaining customer satisfaction. Candidates should have a Diploma or higher, with 1-2 years of relevant experience and strong communication skills. Join a dynamic team to enhance our customer service operations.

Qualifications

• 1-2 years of experience in customer service or related field.
• Fluent in English and Bahasa for written and speaking.

Responsibilities

• Serve customers professionally in both English & Bahasa.
• Answer customer questions quickly and accurately.
• Handle customer complaints effectively to maintain satisfaction.

Skills

Communication skills

Problem solving

Customer service

Education

Diploma, Bachelor's or Master Degree from any major

Job description

Jakarta, Indonesia Commercial - Call Center & CRC

About the job Customer Response Center (CRC)

Job Description :

• Serving Customers with Professionals in both English & Bahasa Language
• Answer customer questions quickly, accurately, and in a friendly manner.
• Provide product or service information clearly and informatively.
• Handle customer complaints or problems with effective solutions.
• Maintaining Customer Satisfaction & Loyalty
• Collect & Analyze Customer Feedback

Job Requirement :

• Diploma, Bachelor's or Master Degree from any major
  
• Having 1-2 years of experience in related field
• Having good communication and problem solving
• Having experience for handling soft and hard complaint from customer
• Fluent in english and bahasa for written and speaking