Customer Relationship Associate

PT GENCO NUSANTARA GROUP; Jakarta Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading cashback platform in Jakarta Barat is seeking a Customer Service Representative to handle customer interactions, provide assistance with cashback inquiries, and maintain communication records. Candidates should have experience in customer service or telemarketing, possess strong communication skills, and be detail-oriented, all while meeting daily targets on site. This role promises a rewarding experience as part of a dynamic team focused on customer engagement and satisfaction.

Qualifications

• Experience in Customer Service, Telemarketing, Customer Relations, or Customer Success is a plus.
• Strong communication skills and comfortable making calls to a large number of customers.
• Detail-oriented, disciplined, and comfortable working with daily targets.

Responsibilities

• Contact existing customers regarding cashback information.
• Conduct regular follow-ups until the cashback process is fully completed.
• Prepare daily and weekly progress reports to the Supervisor/Manager.

Skills

Customer Service

Strong communication skills

Telemarketing

Detail-oriented

Job description

Contact existing customers regarding cashback information and processing updates.

Conduct regular follow-ups until the cashback process is fully completed.

Maintain polite, professional, and solution-driven communication.

Record and update all customer interactions into the system/Google Sheets/CRM.

Identify customer concerns and provide initial assistance or elevate when needed.

Prepare daily and weekly progress reports to the Supervisor/Manager.

Build strong rapport to maintain customer engagement and satisfaction.

Follow communication and service SOPs set by the company.

Requirements

Experience in Customer Service, Telemarketing, Customer Relations, or Customer Success is a plus.

Strong communication skills and comfortable making calls to a large number of customers.

Patient, polite, and able to handle various customer personalities.

Detail-oriented, disciplined, and comfortable working with daily targets.

Able to work onsite and collaborate with the team.

Genco is a smart cashback platform designed to make every online transaction more rewarding. Integrated with leading marketplaces such as TikTok Shop and Shopee, Genco allows users to earn instant cashback on every purchase with no extra steps needed.

Beyond shopping, Genco also offers access to various digital products and services. With a simple, secure, and transparent system, Genco brings convenience and real value to your everyday spending.