Customer Expert Telemarketing Surakarta

UNAVAILABLE; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service provider in Indonesia is seeking a candidate who loves talking to people and proactively solving issues. Responsibilities include communicating with users through various channels and providing knowledgeable answers about products. Ideal candidates should have a Bachelor’s degree and at least one year of relevant experience. This role offers flexibility in scheduling and requires good communication skills in English and Bahasa.

Qualifications

• 1 year of work experience in e-commerce service handling.
• Flexible for shifting schedule and able to adapt to changes.

Responsibilities

• Communicate with users via email, chat, and call.
• Provide knowledgeable answers to questions about products and services.
• Data entry in various platforms and collaborate on projects.

Skills

Excellent written and verbal communication skills in English & Bahasa

Strong problem-solving skills

Ability to handle high volumes during promotions

Education

Bachelor’s degree or equivalent diploma

Tools

Microsoft Office Suite

Job description

Overview

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

Responsibilities

Communicate with users (merchant/creator) via email, chat and call (outbound).

Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet user's needs. Data entry in various platforms collaborate on projects to improve support tools and processes.

Qualifications

Basic Requirements

• Bachelor’s degree or equivalent diploma
• 1 years' work experience in e-commerce service handling (open to FG)
• Excellent written and verbal communication skills in English & Bahasa
• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity.
• Flexible for shifting schedule and changes along with it.
• Ability to handle high volumes during promotions and peak seasons.
• English capabilities minimum B1 English First

Preferred Requirements

• Strong analytical and research skills
• Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
• Experience in E-Commerce buyer/seller/creator services.
• Experience in Microsoft Office Suite is preferred.
• Preferably to have a typing speed of at least 50 words per minute.