CS & Sales Support Overseas (Freight Forwarding)

PT Guanya International Logistics; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Jakarta Utara is seeking a CS & Sales Support representative for their freight forwarding operations. Responsibilities include managing customer service for air and sea freight, preparing shipping documents, and supporting inter-departmental coordination. The ideal candidate has strong customer service skills, fluency in Mandarin, and experience in logistics operations.

Qualifications

• Experience in freight forwarding and logistics operations.
• Strong communication skills and customer orientation.
• Knowledge of shipping documentation and customs processes.

Responsibilities

• Handle air and sea freight export customer service.
• Coordinate with customers and internal teams for smooth operations.
• Prepare and manage shipping documents and issue invoices.

Skills

Customer service skills

Fluent Mandarin

Accounts payable knowledge

Job description

CS & Sales Support Overseas (Freight Forwarding)

• Handle air and sea freight export customer service, including bookings, customs clearance, trucking and local operations.
• Coordinate with customers, overseas branches, carriers, and internal departments to develop shipment plans and ensure smooth operations.
• Make bookings and confirm cargo space with airlines, shipping lines, and co-loaders.
• Prepare and manage shipping documents, enter data into the logistics system, issue invoices, and reconcile accounts with suppliers.
• Monitor shipment progress and provide regular updates to agents and the team.
• Prepare monthly Statements of Account (SOA) and follow up with customers on outstanding payments.
• Support the business and marketing departments, maintaining communication with shipping lines, customs brokers, and trucking vendors.
• Organize and safeguard all shipment-related documentation

Questions

• How many years' experience do you have as a Freight Forwarding Role?
• How many years' experience do you have as a Mandarin Speaking Representative?
• How many years' experience do you have as an Accounts Payable and Receivable Officer?