CRM Telesales Leader - Drive KPIs & Team Excellence

PT Home Credit Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading finance firm in Jakarta Utara is seeking an experienced Telesales Manager to lead their telesales team. This role requires a strong focus on managing team performance against KPIs, providing coaching and development for team members, and maintaining quality control processes. The ideal candidate holds a Bachelor's degree and has at least 5 years of experience in relevant sectors such as consumer finance or banking. Advanced English communication skills are essential for this position.

Qualifications

• Minimum 5 years of experience in consumer finance, insurance, or banking.
• Experience leading large telesales teams focusing on performance.
• Good knowledge of quality control implementation tactics.

Responsibilities

• Manage telesales team ensuring productivity meets targets.
• Maintain service levels and resolve issues delaying KPIs.
• Monitor reports for accuracy and punctuality.

Skills

Team management

KPI definition

Coaching and development

Advanced English communication

Interpersonal skills

Education

Bachelor’s Degree in Economics, Marketing or equivalent

Tools

MS Office (Excel, PowerPoint)

Job description

A leading finance firm in Jakarta Utara is seeking an experienced Telesales Manager to lead their telesales team. This role requires a strong focus on managing team performance against KPIs, providing coaching and development for team members, and maintaining quality control processes. The ideal candidate holds a Bachelor's degree and has at least 5 years of experience in relevant sectors such as consumer finance or banking. Advanced English communication skills are essential for this position.