CRM Account Executive

Publicis Groupe Holdings B.V; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading marketing firm in Indonesia is seeking a CRM Account Executive responsible for managing customer relationships and executing data-driven campaigns. The ideal candidate will possess a Bachelor's degree in Marketing or a related field, along with experience in CRM systems. This role focuses on improving client engagement and retention while collaborating with various teams to optimize customer experiences. Strong analytical skills and effective communication are essential for success in this position.

Qualifications

• Proven experience in CRM, account management, or digital marketing.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage and execute multiple projects effectively.

Responsibilities

• Manage and maintain accurate customer records in the CRM system.
• Build and nurture relationships with clients to ensure satisfaction.
• Plan and execute targeted campaigns to drive customer engagement.
• Monitor and analyze campaign performance for actionable insights.

Skills

Customer relationship management

Data analysis

Communication skills

Project management

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Tools

Salesforce

HubSpot

Zoho

Dynamics

Job description

Overview

The CRM Account Executive is responsible for managing customer relationships, ensuring seamless use of the CRM system, and executing data-driven campaigns to enhance engagement, retention, and loyalty. This role bridges client needs with business strategies, while driving measurable results through effective account and CRM management.

Responsibilities

• Manage and maintain accurate customer records in the CRM system.
• Build and nurture relationships with clients to ensure satisfaction and long‑term retention.
• Plan and execute targeted campaigns (email, SMS, loyalty, etc.) to drive customer engagement.
• Segment customer data to deliver personalized communications and offers.
• Monitor, analyze, and report on campaign performance, providing actionable insights.
• Collaborate with sales, marketing, and product teams to optimize customer journeys.
• Identify opportunities for upselling, cross‑selling, and strengthening client relationships.
• Stay updated on CRM tools, technologies, and best practices.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Experience in CRM, account management, or digital marketing.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, Zoho, Dynamics).
• Strong analytical and problem‑solving skills.
• Excellent communication and relationship management abilities.
• Detail‑oriented with strong organizational and project management skills.