Contact Center Operational Manager

Transcosmos; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job description

Responsibilities

• To be responsible for the result of a project in the unit
• Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends.
• To plan for human development to promote staff to a higher level.
• To keep good relationships with clients & do internal coordination with other divisions or departments
• Find leads from existing clients for business expansion and willing to meet new people for business relationship
• Able to provide solutions and suggestions both internally and externally

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.