Community Specialist

PT Transisi Mobile Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic mobile company in Jakarta seeks a Community Specialist to enhance brand loyalty and community engagement. You will manage online platforms, facilitate discussions, and organize events. Candidates should have experience in community management, strong communication skills, and a passion for building online communities. Benefits include competitive salary, health insurance, professional development opportunities, and a collaborative work culture.

Benefits

Comprehensive health insurance

Professional development opportunities

Generous leave entitlements

Collaborative work culture

Qualifications

• Proven experience in community management or a similar customer-facing role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution skills.
• Familiarity with social media platforms and community management tools.
• Creative and analytical mindset.

Responsibilities

• Developing and implementing a community engagement strategy.
• Managing and moderating online community platforms.
• Facilitating discussions and addressing customer concerns.
• Organising community events to strengthen relationships.
• Collaborating with marketing to create engaging content.
• Analysing community data to identify trends.
• Seeking feedback to inform product development.

Skills

Community management

Customer engagement

Communication skills

Problem-solving

Social media familiarity

Analytical mindset

Job description

About the role

As a Community Specialist at PT Transisi Mobile Indonesia, you will play a crucial role in building and nurturing an engaged community of customers and brand advocates. This full‑time position is based in Jakarta and involves driving brand awareness, fostering a sense of community, and ensuring exceptional customer experiences.

What you’ll be doing

• Developing and implementing a comprehensive community engagement strategy to increase brand loyalty and advocacy.
• Managing and moderating online community platforms, including social media channels and forums.
• Facilitating meaningful discussions, answering questions, and addressing customer concerns in a timely and empathetic manner.
• Organising and hosting community events, both online and offline, to bring members together and strengthen relationships.
• Collaborating with the marketing and content teams to create engaging content that resonates with the community.
• Analysing community data and metrics to identify trends, assess the effectiveness of initiatives, and make data‑driven decisions.
• Continuously seeking feedback from the community to inform product development and enhance the customer experience.

What we’re looking for

• Proven experience in community management or a similar customer‑facing role, preferably within the marketing or technology industry.
• Strong communication and interpersonal skills, with the ability to engage and build relationships with diverse stakeholders.
• Excellent problem‑solving and conflict‑resolution skills to handle customer inquiries and concerns effectively.
• Familiarity with social media platforms and community management tools, with the ability to leverage them to drive engagement.
• Creative and analytical mindset, with the ability to develop engaging content and generate insights from community data.
• Passion for building and nurturing online communities and a deep understanding of community dynamics.
• Alignment with PT Transisi Mobile Indonesia’s values and a commitment to delivering exceptional customer experiences.

What we offer

At PT Transisi Mobile Indonesia, we are committed to providing a supportive and flexible work environment that enables our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance and wellness programmes.
• Professional development opportunities and training programmes.
• Generous leave entitlements and a focus on work‑life balance.
• Collaborative and innovative work culture with a strong emphasis on teamwork.

We encourage applications from candidates with a diverse background and experience. If you require any adjustments or alternate formats of key information during the recruitment process, please let us know, and we will be happy to accommodate your needs.

Apply now to join our dynamic team and be a part of our exciting journey!