Collections Team Lead — Risk & Recovery Strategy

DBS; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading bank in Indonesia is looking for a skilled individual to lead a team of collection officers within its Risk Management Group. The role involves managing collections, developing strategies to enhance recovery rates, and ensuring compliance with policies. The ideal candidate should have at least three years of experience in collections or customer service, strong communication skills, and proficiency in collection management tools. The organization offers a competitive salary and benefits in a supportive environment for professional growth.

Benefits

Competitive salary

Benefits package

Professional development opportunities

Qualifications

• Minimum 3 years in a collection or customer service role with team leadership experience.
• Strong communication and interpersonal skills are essential.
• Proficient in collection management tools.

Responsibilities

• Manage and lead a team of collection officers to achieve targets.
• Develop strategies to maximize recovery and minimize delinquency.
• Monitor and analyze collection data to identify improvements.

Skills

Leadership

Communication

Negotiation

Problem-solving

Data analysis

Tools

Collection management systems

Job description

A leading bank in Indonesia is looking for a skilled individual to lead a team of collection officers within its Risk Management Group. The role involves managing collections, developing strategies to enhance recovery rates, and ensuring compliance with policies. The ideal candidate should have at least three years of experience in collections or customer service, strong communication skills, and proficiency in collection management tools. The organization offers a competitive salary and benefits in a supportive environment for professional growth.