Client Manager

PT NTT Indonesia; Jakarta Utara; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology services firm in Indonesia is seeking a Client Manager to build relationships, ensure client satisfaction, and drive sales growth. You will leverage your experience in client engagement and use Salesforce.com to manage accounts and meet revenue targets. The ideal candidate has a strong business acumen and a bachelor's degree in business or a related field. This role offers a hybrid working environment.

Qualifications

• Strong sales business acumen with a focus on planning.
• Proven skills in client engagement during the client lifecycle.
• Deep knowledge of NTT DATA's offerings and market trends.

Responsibilities

• Build and nurture relationships with assigned accounts.
• Ensure client satisfaction and drive expansion.
• Develop and implement account strategies.

Skills

Sales business acumen

Client engagement

Knowledge of NTT DATA's offerings

Opportunity identification

Partner management

Salesforce.com proficiency

Collaboration

Problem-solving

Education

Bachelor's degree in business or a sales-related field

Tools

Salesforce.com

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.

You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.

By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.

Your day will involve using tools like Salesforce.com to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.

Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.

To thrive in this role, you need to have:

• Strong sales business acumen, with a focus on planning and leveraging tools to meet business requirements.
• Proven skills in client engagement and management throughout the client lifecycle to improve relationships and drive sales growth.
• Deep knowledge of NTT DATA's offerings, client applications, use cases, and market trends.
• Ability to identify and advance opportunities at assigned clients and prospects.
• Extensive experience in global partner management and sales environments, with a focus on business development.
• Proficiency in using Salesforce.com or other CrM platforms.
• Capability to drive alignment to a common vision across multiple stakeholders.
• A collaborative mindset and the ability to adapt communication styles for diverse audiences.
• Proven ability to work independently, with strong problem-solving skills, and influence team members to achieve short- to medium-term goals.
• A bachelor's degree or equivalent in business or a sales-related field.

Workplace type: Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.