Change Management Lead

Medium; Remote; IDR 1.008.403.000 - 1.344.538.000; Full time

Job summary

A technology company is seeking a skilled Change Manager to support IT change governance in a remote role. The ideal candidate will have 5-10 years in Change Management and a strong understanding of the ITIL framework. Key responsibilities include validating change requests, enforcing policies, and collaborating with teams to ensure a smooth change implementation. The position offers a flexible remote working environment and opportunities for professional development, making it an excellent opportunity for those passionate about operational excellence.

Benefits

Flexible remote working environment

Opportunities for professional development

Collaborative team culture

Access to the latest tools and technologies

Health and wellness programs

Qualifications

• 5–10 years of experience in Change Management Process and Operations.
• Demonstrated experience in driving process and operational excellence.
• Ability to work independently while collaborating across teams.

Responsibilities

• Review and validate change requests for completeness and risk.
• Enforce change management policies and procedures.
• Support Change Advisory Board (CAB) activities.

Skills

Change Management Process and Operations

ITIL framework knowledge

Process and operational excellence

Organizational skills

Communication skills

Attention to detail

Customer service orientation

Tools

ServiceNow

myTechExpress

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Change Manager - REMOTE. In this role, you will play a critical part in supporting enterprise-wide IT change governance across various infrastructure and application environments. Your primary focus will be to ensure that change activities are executed with precision, maintaining operational stability and process integrity. You will collaborate closely with stakeholders, enforcing compliance with ITIL-aligned standards and enhancing process efficiency. This position offers a unique opportunity to contribute significantly to the organization’s success while working remotely.

Accountabilities

• Review and validate change requests for completeness, risk, and business impact.
• Enforce change management policies and procedures, ensuring consistent execution across all change types.
• Collaborate with internal teams to understand operational needs and ensure readiness for change implementation.
• Support Change Advisory Board (CAB) activities, including meeting preparation, facilitation, and follow-up.
• Participate in rotational on‑call coverage for emergency changes and scheduled maintenance windows.
• Identify opportunities to enhance change processes, improve data quality, and streamline workflows.

Requirements

• 5–10 years in Change Management Process and Operations.
• Strong working knowledge of the ITIL framework.
• Demonstrated experience in driving process and operational excellence through structured change control.
• Proven ability to streamline stability across IT environments by enforcing rigorous governance.
• Experience with enterprise ITSM platforms (e.g., ServiceNow, myTechExpress).
• Strong organizational and time management skills in a high‑volume, fast‑paced environment.
• Effective communication skills, both written and verbal.
• Attention to detail and commitment to process discipline.
• Ability to work independently while collaborating across cross‑functional teams.
• Strong customer service orientation and proactive mindset.

Benefits

• Flexible remote working environment.
• Opportunities for professional development.
• Collaborative team culture.
• Access to the latest tools and technologies.
• Supportive management and leadership.
• Health and wellness programs.