Business Operations Associate - Ruangguru Private (G1)

Ruangguru for Business; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading education technology company in Indonesia is seeking an Aftersales Manager to supervise a team and manage online service operations. The role includes leading daily syncs, handling complaints, and collaborating with internal educators. Candidates must have a relevant Bachelor's degree and strong leadership and communication skills. This position offers opportunities for career growth in a dynamic industry.

Qualifications

• Must have leadership experience.
• Background in customer associate or operational roles is a plus.
• Strong interpersonal and communication skills required.

Responsibilities

• Supervise aftersales team and manage daily sync.
• Handle post-paid treatment and complaints as escalation PIC.
• Collaborate with internal teacher associates for matchmaking.

Skills

Leadership

Customer service

Time management

Communication

Critical thinking

Problem-solving

Understanding of business metrics

Education

Bachelor's degree in a relevant field

Job description

Job Descriptions

• Supervise a group of aftersales team by conducting daily sync and weekly reporting to leaders.
• Manage Privat Online aftersales service (post-paid treatment, students-teacher matchmaking, and complaint handling). Being the escalation PIC (tier 2) to handle hard complaints if cases cannot be solved by tier 1 team.
• Collaborate closely with internal Privat Online teacher associates to facilitate effective student–teacher matchmaking.

Job Requirements

• Bachelor’s degree in a relevant field.
• Has leadership experience, customer associate or operational role background is a strong plus.
• Strong time-management, interpersonal, and communication skills.
• Critical thinking and problem-solving abilities
• Solid understanding of business metrics and KPIs.