Branch Manager English Academy - Aceh

Ruangguru for Business; Banda Aceh; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading educational firm in Banda Aceh seeks an Operations Manager to oversee branch management, drive student engagement, and ensure customer satisfaction. Applicants should have a Bachelor’s degree and relevant experience in Sales and Marketing or Business Operations. Strong leadership and people management skills are essential, along with proficiency in both Bahasa Indonesia and English. Ideal candidates will have a passion for education and a background as an English teacher is desirable.

Qualifications

• Bachelor’s Degree in any major.
• Experience in Sales & Marketing, Business Development, or Operations.
• Good knowledge of team handling and management.

Responsibilities

• Coordinate and manage branches in the regional area.
• Lead activity initiatives like events and promotions.
• Handle Profit and Loss (PnL) management.
• Oversee customer experience and satisfaction.

Skills

Leadership

Sales & Marketing

Business Operations

People Management

Strong Communication in Bahasa Indonesia

Strong Communication in English

Education

Bachelor’s Degree in any major

Job description

Job Descriptions

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue
• Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty

Job Requirements

• Bachelor’s Degree in any major
• Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start-up environment is advantageous)
• Good knowledge of people management and experience in handling a team
• Strong communication skills in Bahasa Indonesia and English
• Previous experience as an English teacher is desirable