Branch Manager - Bintan (Kepulauan Riau)

Ruangguru for Business; Riau; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

An education-focused company in Indonesia seeks a Branch Manager to oversee sales and marketing initiatives. The ideal candidate will have a Bachelor's Degree and 1-3 years of leadership experience in Sales & Marketing or Business Development. Responsibilities include directing branch operations, enhancing customer experience, and collaborating with various teams to drive success. Strong communication skills in both Bahasa Indonesia and English are essential.

Qualifications

• 1-3 years leadership experience in Sales & Marketing/Business Development/Operations.
• Good communication skills in Bahasa Indonesia and English.
• Detail-oriented and customer service-focused.

Responsibilities

• Direct all sales and marketing initiatives in branch.
• Assess local market conditions and sales opportunities.
• Oversee the customer experience and manage branch staff.

Skills

Leadership experience

Communication skills

People management

Customer service orientation

Education

Bachelor's Degree

Job description

Job Descriptions

• Direct all sales and marketing initiatives in branch
• Assess local market condition, identify current and prospective sales opportunities
• Assess the competitor’s pricing and sales initiatives
• Fulfill goals and metrics (NPS, improve grades)
• Collaborate with Sales Team in driving sales
• Direct and oversee all facilities and operational aspects, including product distribution (modul, merchandise, apps access)
• Oversee customer experience (end to end customer journey)
• Coordinate and manage branch staff (admin, teachers, security, office boy)
• Collaborate with Product Team for application-related matter
• Direct and monitor the academic process in branch (scheduling, quality control, pedagogy, class rating)

Job Requirements

• Bachelor’s Degree from any major in any reputable university.
• 1-3 years leadership experience in Sales & Marketing/Business Development/Business Operations (will be advantaged from educational and/or start-up company).
• Good communication skills in Bahasa Indonesia and English.
• Detail and customer service oriented.
• Have good knowledge in people management.
• Have a bit of knowledge or experience in K-12 Education (SD, SMP, SMA Grade)