Bilingual IT Support Specialist

Smartbrain.io; Kwagas; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading IT firm is seeking candidates for a bilingual customer support role in Tokyo. Responsibilities include providing support for IT projects primarily in Japanese while communicating with engineers in English. Candidates should have a strong command of both languages and ideally possess IT help desk experience. The company offers a range of benefits including complete social insurance, extensive training opportunities, and a supportive work environment.

Benefits

Complete social insurance

Qualification acquisition support

Defined contribution pension plan

Childcare leave system

CDP system

iPhone provided

Access to video learning apps

Qualifications

• At least one year of experience in IT help desk or user support.
• Experience supporting foreign companies in Japanese is beneficial.
• Comfortable communicating through phone calls.

Responsibilities

• Provide customer support for bilingual projects.
• Assist with user support operations for client devices.
• Communicate with overseas engineers in English and users in Japanese.

Skills

Business-level Japanese communication

Business-level English communication

Experience in IT help desk or user support

Desire to learn about IT technology

Ability to act independently

Tools

Windows 10 troubleshooting

Job description

Overview

Office

Full-time • Permanent work

Location: Tokyo, relocation possible.

Job Description

You will be responsible for customer support on bilingual projects. The team is looking for a wide range of candidates, from IT veterans looking to work in IT using English to those with bilingual IT experience.

Job Summary

Projects will be determined based on your experience and time of joining the company. You will be involved in operations projects using both Japanese and English. Mainly user support operations projects, many of which require hands-on support with actual devices.

Project Examples

• Bilingual help desk work at a major foreign-owned pharmaceutical company in Tokyo
• Primarily support client PCs, mobile phones, and peripheral devices
• User support will be primarily in Japanese, and you will communicate with overseas engineers in English.

Attractions of Work: offer on-the-job training within the company before moving on to bilingual roles.

Ranked #1 in three categories in a survey by the Japan Marketing Research Organization:

• #1 for "Companies with a Challenging Environment"
• #1 for "Companies with Good Interpersonal Relationships"
• #1 for "Companies that Value Human Values in Hiring"
• Grand Prize Winner at the 6th "Work-Life Balance Awards"
• "Platinum Kurumin" Certified

What We're Looking For

Required Qualifications (IT Experience):

• Business-level Japanese and English communication skills (phone, email, documentation)
• At least one year of experience in IT help desk or user support
• A strong desire to learn about IT technology
• Comfortable communicating through phone calls
• Ability to act independently

Recommended Qualifications (Expands the range of work team can introduce):

• At least one year of experience supporting foreign companies in Japanese
• Experience with simple troubleshooting of client PCs (Windows 10)
• Experience resolving issues while communicating with Japanese and English speaking teams

Working Hours

9:00 AM - 6:00 PM / 8 hours of actual work (Shift work may be available depending on the project).

Benefits And Programs

• Complete social insurance (employment, workers' compensation, health, and employee pension insurance)
• Qualification acquisition support system (company covers all exam fees upon passing)
• Defined contribution pension plan (401K)
• Smile Mutual Aid Association (a system that provides congratulatory gifts for various life events)
• Childcare leave system (100% female leave utilization rate)
• Dormitory provided (self-pay of ¥35,000/month, eligible applicants only)
• CDP system (internal job posting system)
• iPhone provided
• Access to video learning apps
• Cafeteria plan (discounted products from partner companies)
• Membership to the Kanto IT Software Health Insurance Association
• Telework/staggered work hours.

Holidays

Full 2-day weekend (Saturdays and Sundays). Holidays off. Shift work may be required depending on the project. New Year's holiday (5 days). Congratulatory and condolence leave. Paid vacation (Company-wide average: 11.25 days/year, 81% utilization rate). Maternity leave, Childcare leave, Self-care leave, Sick leave (may be taken in lieu of paid leave for the first six months after joining the company). Anniversary leave (Annual paid leave encouraged).

Education

• A learning environment for those who want to learn. Free participation and access to certification preparation courses and video content (CCNA, LPIC Level 1, etc.). We also have a testing environment accessible from home, allowing you to study as much as you want, whenever you want.

Selection Process

• Document Screening
• Aptitude Test
• One Interview, possibly two if necessary
• Offer

Work Location

Tokyo Headquarters (Tokyo)