Audit & Quality Coordinator Staff (Customer Service Team)

Moladin; Jakarta Selatan; On-site; IDR 1.332.445.000 - 1.665.557.000; Full time

Job summary

A leading fintech platform in Indonesia seeks an Auditing Lead to mentor interns and oversee the auditing of CSCX tickets. You will analyze data for inconsistencies, validate tickets, and provide actionable insights. Candidates should have a Bachelor's in Business or Operations, strong analytical skills, and experience in quality assurance. Proficiency in Excel and a familiarity with customer service platforms is essential. Join a dynamic team at the forefront of mobility fintech solutions.

Qualifications

• Experience in quality assurance, audit, or ticketing system review.
• Ability to work independently and under tight timelines.
• Familiarity with customer service platforms.

Responsibilities

• Lead and mentor intern(s) responsible for auditing tickets.
• Review and validate tickets based on predefined criteria.
• Identify data inconsistencies and potential improvements.

Skills

Leadership skills

Analytical skills

Attention to detail

Communication skills

Proficiency in Excel/Google Sheets

Education

Bachelor's degree in Business, Operations, or related field

Tools

Zendesk

Freshdesk

Job description

Responsibilities

• Lead and mentor intern(s) responsible for auditing CSCX tickets.
• Review and validate CSCX tickets based on predefined audit criteria.
• Identify data inconsistencies, escalation gaps, or potential improvements.
• Consolidate audit findings into weekly/monthly reports and dashboards.
• Provide actionable insights and recommendations based on audit results.
• Coordinate with relevant teams (CS, Product, Ops, etc.) to clarify unclear or abnormal cases.
• Ensure documentation of audit processes and findings is maintained properly. Support continuous improvement of audit methodologies and tools.

Requirements

• Bachelor's degree in Business, Operations, or related field.
• Experience in quality assurance, audit, or ticketing system review.
• Strong analytical skills and attention to detail.
• Proficiency in Excel/Google Sheets and basic data analysis.
• Good communication and leadership skills – especially in guiding interns.
• Ability to work independently and under tight timelines.
• Familiarity with CSCX or customer service platforms (e.g., Zendesk, Freshdesk, etc.).
• Experience working in a tech/start-up or fast-paced environment.
• Basic understanding of operational KPIs and ticket categorization.

About Moladin

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).

For further information about Moladin, please visit https://moladin.com