Associate Customer Success Manager (UKI)

Iqtalent; Emea; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading tech company is seeking a Customer Success Manager to enhance client relationships and optimize internal processes. This role involves project management and coordination with various teams to deliver exceptional customer experience. Candidates should have 1-2 years in Customer Success and fluency in English is required. Benefits include remote work flexibility and tailored equipment.

Benefits

Provided computer equipment tailored to your role

Stock grant opportunities

Remote work flexibility

Qualifications

• Ideally 1-2+ years of experience in Customer Success.
• Experience managing a regional/global book of business.
• Experience with outreach campaigns and automation.

Responsibilities

• Project management.
• Coordinate with internal teams to deliver the best customer experience.
• Prevent and reduce churn.

Skills

Customer Success Management

Project Management

Communication

Problem Solving

Fluent in English

Job description

Overview

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Deel’s mission is to enable companies to hire the best talent anywhere in the world, by building a platform that makes global hiring a reality.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a platform that connects companies with talent worldwide. After our Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. Deel is the international payroll and compliance market leader.

Role at a glance: The Customer Success Manager on the Scale & Growth Team is the main point of contact for the client throughout the client experience cycle. CSMs provide guidance on optimizing internal processes to drive growth while using Deel’s product adoption to support a remote global workforce. Clients on this team are Tier 3, managing up to 200 accounts (initial scope, with potential increase based on capacity).

Responsibilities

• Project management
• Coordinate with internal teams to deliver the best customer experience (Support, Product, Sales & Engineering)
• Maintain knowledge of where Deel is hiring and the services Deel provides (payroll, HR, Product, etc.)
• Set up outreach campaigns for the customer base
• Prevent and reduce churn
• Grow relationships with a larger book of clients and promote their growth at Deel

Qualifications

• Ideally 1-2+ years of experience in Customer Success
• Experience managing a regional/global book of business
• Experience with outreach campaigns and automation
• Comfort handling escalations or challenging customers
• Strong ownership and accountability
• Fluent in English (spoken, read, and written)
• Based in the EMEA timezone

Bonus Points

• Experience working with clients and teams across multiple countries and time zones
• Experience in remote team environments
• Experience at a high-growth startup or scale-up
• Fintech or HR tech experience

Total Rewards and Perks

We offer fair and competitive pay with scalable benefits, rewards, and perks reflecting our commitment to inclusivity and access for all.

What you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on role, status, and location
• Additional perks based on employment status and country
• Remote work flexibility, including WeWork access where available

Equal Opportunity Deel is an equal-opportunity employer that values diversity and encourages applications from qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics.

Note: We communicate with job applicants using Deel-specific emails (including @deel.com and related acquired company emails). You can view current job listings on our careers page.