Assistant Manager / Supervisor ZIBAA Group

Pengiklan Anonim; Banten; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A hospitality group in Indonesia, Banten is seeking an experienced Assistant Manager/Supervisor to oversee cafe operations and ensure high customer satisfaction. The ideal candidate has at least 2 years of experience in F&B/hospitality, with strong leadership skills. Responsibilities include managing team performance, handling customer feedback, and ensuring compliance with health and safety regulations. A Bachelor's degree in a related field is a plus. This role may require working shifts, including weekends.

Qualifications

• Minimum 2 years in F&B/hospitality, 1 year in a leadership role.
• Strong leadership and communication skills required.
• Proactive, hands-on, and service-oriented approach essential.

Responsibilities

• Oversee daily cafe operations for efficiency and customer satisfaction.
• Supervise and coach team members on service standards.
• Handle customer feedback and resolve complaints professionally.

Skills

Leadership skills

Communication skills

Customer service orientation

Problem-solving ability

Inventory management

Education

Bachelor's degree in Hospitality, Business, or related field

Job description

Assistant Manager / Supervisor ZIBAA Group

We Are Hiring – Assistant Manager / Supervisor ZIBAA Group

Role Description

ZIBAA Group is looking for a passionate and experienced Assistant Manager / Supervisor to join our Group. In this role, you will support daily operations, maintain excellent customer service, and ensure smooth team performance. You’ll work closely with the management team to uphold ZIBAA’s high standards in quality, service, and hospitality.

Responsibilities

• Assist in overseeing daily cafe operations to ensure efficiency and customer satisfaction
• Supervise and coach team members on service standards and SOPs
• Support recruitment, training, evaluation, and disciplinary processes
• Monitor food and beverage quality, presentation, and hygiene standards
• Handle customer feedback and resolve complaints in a timely, professional manner
• Manage inventory, control costs, and support ordering & stock rotation
• Collaborate with the team to achieve sales targets and operational goals
• Ensure compliance with health, safety, and cleanliness regulations
• Take charge in the absence of the Store Manager

Qualifications

• Minimum 2 years of experience in F&B/hospitality, with at least 1 year in a leadership or supervisory role
• Strong leadership and communication skills
• Proactive, hands‑on, and service-oriented
• Able to lead by example and provide clear, constructive feedback
• Familiar with operational controls, inventory, and budgeting
• Comfortable working in a fast‑paced, team‑driven environment
• Willing to work in shifts, including weekends and public holidays
• Bachelor's degree in Hospitality, Business, or related field is a plus