Aftermarket Representative Officer

The Weir Group; Balikpapan; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading engineering firm in Balikpapan, Indonesia, is seeking an Aftermarket Representative Officer to enhance spare parts sales through exceptional customer service and operational excellence. The ideal candidate will have hands-on experience with SAP, advanced Excel capabilities, and a passion for building lasting customer relationships. Frequent travel to mine sites is required. This position offers an opportunity to grow within a global organization committed to innovation and inclusivity.

Qualifications

• Hands-on experience using SAP for managing sales orders, quotes, POs, and delivery notes.
• Advanced Excel skills including Pivot tables and VLOOKUP.
• Minimum 3 years of working experience in a relevant role.

Responsibilities

• Demonstrate commitment to safety and zero harm behaviors.
• Manage customer inquiries with technical and commercial solutions.
• Execute and monitor sales and production orders using SAP.

Skills

SAP Management

Advanced Excel

Data Analysis

Education

Bachelor’s Degree (Statistics, Business Management preferred)

Tools

SAP

Excel

Job description

Overview

Aftermarket Representative Officer
Weir Minerals Division
Balikpapan, Indonesia
Onsite/Hybrid

We are looking for a passionate Aftermarket Representative Officer who will drive the efficiency and effectiveness of spare parts sales through customer-focused service, operational accuracy, proactive inventory coordination, and strategic market engagement—while ensuring safety and compliance with OHSE standards.

Why choose Weir

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. Weir focuses on people and their wellbeing, and champions fairness, honesty, transparency and authenticity in everything we do.

Key Responsibilities

• Safety First: Demonstrate 100% commitment to zero harm behaviours in support of developing a world-class safety culture.
• Respond to customer inquiries with technical and commercial solutions, and manage quotes, POs, and delivery notes via SAP.
• Execute and monitor sales and production orders, ensuring accuracy and timely delivery using SAP and internal systems.
• Build and maintain long-term aftermarket customer relationships through proactive communication and regular updates.
• Monitor MRP and inventory levels, collaborating with procurement and warehouse teams to ensure stock availability.
• Analyze quote performance, supply chain KPIs, and customer trends to improve efficiency and pricing strategies.

Qualifications

• Hands-on experience using SAP for managing sales orders, quotations, purchase orders (POs), and delivery notes—especially in the spare parts domain.
• Advanced Excel: Pivot tables, VLOOKUP, data modeling, dashboards
• Data Analysis: Quote tracking, order trends, backorder root cause
• Minimum Bachelor’s Degree (Statistics, Business Management preferred)
• Minimum 3 years of working experience in a relevant role (data/BD)
• Willingness to frequently travel to mine sites

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Weir’s technology helps customers produce essential metals and minerals using less energy, water and waste at lower cost. We are a global family of 11,000 uniquely talented people in over 60 countries, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

#minerals
#LI-MF1