After Sales Service Supervisor - Medan

PT Gree Electric Appliances Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A reputable appliance manufacturing company in Medan is looking for a skilled After Sales Service Manager. You will be responsible for managing after sales service activities, ensuring customer satisfaction, and supervising installation and maintenance quality. Candidates should have a Bachelor's Degree in Engineering and at least 3 years of experience in a related field. Proficiency in English is required, with knowledge of Mandarin as a plus. Join a dynamic team that values hard work and leadership!

Qualifications

• 3 years working experience in after sales service.
• Ability to manage strategic plans for operational services.
• Can work individually and as a team player.

Responsibilities

• Manage after sales service activities and customer satisfaction.
• Supervise quality of installation and maintenance.
• Monitor after sales service staff performance.

Skills

Management of after sales service

Fluent in English

Leadership skills

Knowledge in air conditioning installation

Ability to analyze problems

Education

D3/D4 or Bachelor's Degree in Engineering (Electrical/Electronic)

Job description

Responsibilities

• Responsible to manage after sales service activities and make strategic plan to increase customer satisfaction rate.
• Responsible to supervised the quality of installation, maintenance, and service especially in our project area
• Monitoring performance of after sales service staff in head office and all branch
• Responsible to analyze the problem in after sales service department and provide the solution
• Maintain a good relationship with ASC in Jakarta and all branch
• Control ASC, dealer and branch after sales service reports
• Review and perform all spare part inventory matters including stock report and warehouse management
• Prepared timely and accurate management report due after sales service management
• Organize technical training activities both internal training or external training activities
• Devise a plan to training our ASC, dealer, technician

Requirements

• D3/D4, Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent
• Have 3 years working experience in the related field is required for this position
• Have proven ability to manage after sales service operational strategic plan
• Fluent in English (both speaking and writing), can speak mandarin will be a plus (not a must)
• Have a wide knowledge in air conditioning installation, maintenance, trouble shoot and service
• Hard work, like challenge and have a leadership skill
• Can work as individually and as a team player
• Have responsibility and have a good disciplinary
• Placement : Medan