Admin E-Commerce CS

Facetology; Jakarta Timur; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic beauty brand is seeking a Customer Service Representative to manage customer inquiries and issues via e-commerce platforms such as Shopee and Tokopedia. Candidates should possess a Diploma or Bachelor’s degree and previous experience in customer service within an e-commerce environment. Strong communication skills and an interest in the beauty industry are essential. The role requires shift work, including weekends, based in South Jakarta.

Qualifications

• Minimum Diploma or Bachelor Degree.
• Previous experience in customer service, especially within e‑commerce.
• Familiar with major e‑commerce platforms and their operational tools.

Responsibilities

• Respond to customer inquiries regarding products and services.
• Resolve customer issues related to orders and payments.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Interest in beauty industry

Education

Diploma or Bachelor Degree

Tools

E-commerce platforms

Job description

Overview

Joining Facetology means becoming part of a dynamic beauty brand. We are a human‑centric environment, driven by the purpose of enhancing quality of life through our products.

Responsibilities

#BeOneofOurFaces!

• Respond to customer inquiries regarding products, services, order status, and general questions by chat in e‑commerce (Shopee, Tokopedia, Lazada, Tiktokshop, etc).
• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Requirements

• Minimum Diploma or Bachelor Degree.
• Previous experience in customer service, especially within an e‑commerce.
• Familiar with major e‑commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada, etc.) and their operational tools.
• Excellent communication and writing skills that aligned with brand voice.
• Strong problem‑solving abilities and the capacity to handle challenging situations with professionalism.
• Strong Interest and knowledge in beauty industry (skincare and make up).
• Willing to work in shift including weekends or campaign periods.

Placement

Facetology Head Office, South Jakarta