Account Manager - Jakarta

Hexagon; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading measurement technology firm is seeking an Account Manager based in Jakarta to develop and maintain relationships with assigned accounts. This pivotal role requires understanding customer needs and providing targeted solutions, with a focus on the mining sector. The ideal candidate will have a background in mining operational technologies and experience in account management, coupled with strong problem-solving abilities and a customer-focused mindset. Join a fast-growing team that values innovation and customer success.

Qualifications

• Experience in an Account Management, Customer Engagement or similar customer-facing role.
• Proven success in meeting or exceeding growth metrics or targets.
• Valid working rights pertaining to Indonesian law.

Responsibilities

• Develop and maintain strong relationships with customers.
• Anticipate customer needs and provide strategic solutions.
• Identify new business opportunities within the account.
• Collaborate with customers on future needs and solutions.
• Act as a trusted advisor leveraging industry knowledge.
• Engage regional and global experts to maximize customer value.

Skills

Background in Mining Operational Technologies

Account Management experience

Customer-focused approach

Proactive problem-solving skills

Attention to detail

Ability to build relations

Passion for mining

Agility and future-oriented mindset

Job description

The Company.

At Hexagon, we don't just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions drive productivity, quality, safety, and sustainability. Our measurement and autonomous solutions transform the most vital industries, helping them build navigate and innovate with confidence.

Hexagon Autonomous Solution.

Specifically delivers mining, autonomy, and high-precision positioning solutions that enable autonomous operations. Our product portfolio empowers customers to operate with confidence in challenging environments.

Hexagon Mining.

Hexagon delivers the power of a digitally connected mine. We help mines achieve excellence through a powerful platform equipped with visualization and analysis tools, covering workflows from fleet management to health and safety, enabling cost reductions and production gains.

The Position

Reporting to the General Manager SEA we are seeking an Account Manager based in Jakarta. This role will see you join our APAC sales team, in a position pivotal to our strategic growth; your aim will be to become a trusted partner of our customers, providing technological solutions which meet their demands of safety, continuous improvement and production efficiencies. In addition to delivering overall commercial success of your assigned customer accounts, in this position you will be expected to;

• Develop and maintain strong, long‑term relationships with customers within an assigned portfolio of accounts to ensure customer satisfaction and loyalty.
• Anticipate and understand customer needs, aspirations, and challenges to provide strategic solutions that drive long‑term value for their operations.
• Identify new business opportunities for Hexagon within the account, and engage appropriate Business Development and other resources to mature and close the opportunity.
• Collaborate closely with customers to align their future needs with Hexagon's solution roadmaps, ensuring continuous value realization and optimization.
• Act as a trusted advisor to customers, leveraging deep industry knowledge and expertise to recognize business problems and bridge the gap to offer innovative solutions.
• Engage and coordinate regional and global experts to provide best practices, insights, and support that maximize the value customers derive from Hexagon solutions.

As part of a globally distributed team, this role requires a high level of autonomy and self‑direction. You’ll be empowered to make decisions, manage priorities, and drive initiatives independently while collaborating across time zones and cultures.

At Hexagon we are a fast growing innovative and dynamic business that will offer you endless opportunities you seek - Whether you’re looking to take the first step or the next challenge in your career, you’ve come to the right place.

About you

If you are an experienced Sales, Business development or professional from the mining production environment looking for an opportunity to take your expertise into a growing region we want to hear from you!

• Background in Mining Operational Technologies, ideally in production OT environments.
• Experience in an Account Management, Customer Engagement or similar customer facing role.
• Proven success in meeting or exceeding growth metrics or targets.
• Ability to be customer focused, solution orientated as a proactive problem solver.
• High attention to detail across business capture, process compliance and CRM integrity.
• Ability to build cohesive relations to listen and navigate complex sales campaigns.
• Passionate about mining and depth of industry sector knowledge.
• Ability to be agile and future focused to grow trust and long‑term relations.
• Valid working rights pertaining to Indonesian law.

Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you excited about the opportunities this role could bring, we encourage you to apply.

We are committed to being a diverse workplace that mirrors the international nature of our business, with employees, customers and suppliers working across the world in more than 50 countries.