Account Manager

PT AUTOKON DIGITAL INDONESIA; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A digital infrastructure company in Jakarta is seeking an experienced Accounts Manager to enhance client relationships and manage the sales pipeline. In this role, you'll take ownership of the customer journey, manage quotations and invoicing, and ensure timely delivery. Ideal candidates will have over 5 years of experience and be adept with CRM tools like Odoo. The position offers competitive compensation and opportunities for career advancement, emphasizing proactive communication and an ownership mindset.

Benefits

Monthly compensation is negotiable

Equity with a standard vesting schedule

Career progression opportunities

Learning budget for professional development

Qualifications

• 5+ years experience in account management, sales ops, or client success.
• Experience with CRM tools and invoicing systems.
• Fluent in using AI tools to improve operational productivity.

Responsibilities

• Chase and close warm leads from WhatsApp and referrals.
• Draft and send quotations and invoices for client approval.
• Collaborate with the Product Lead to ensure client delivery is smooth.

Skills

Account management

Sales operations

Client success

CRM tools

High responsiveness

Attention to detail

Using AI tools

Tools

Odoo

Job description

AutoKon provides digital infrastructure for construction management in Indonesia, leveraging WhatsApp to streamline key processes and improve accountability for developers, contractors and relevant stakeholders in the industry.

We’re backed by Navv Studio and a board of key strategic advisors. We are currently powering pilots as part of Indonesia’s 3 Million Homes initiative. Our work is actively engaging key stakeholders across government and industry, and together with a founding team with deep experience in commercial, technology and design.

With field-proven pilots and an ambitious growth plan ahead, we’re looking for an ownership-driven Accounts Manager to help us close deals, support clients, and ensure delivery with speed and precision.

Why This Role?

This isn’t just sales support — it’s full-cycle ownership of the customer journey.

You’ll chase and close leads already in our pipeline — not cold call strangers.

You’ll manage real revenue — issuing quotations, invoices, and post-sale coordination.

You’ll be the bridge between sales, finance, and product — seeing deals through to delivery.

You’ll grow into an Accounts Lead owning revenue and client success as AutoKon scales.

If you’re done being a passive “account coordinator” and ready to drive growth, work with a mission-driven team, and lead with clarity — let’s talk.

Deal Conversion & Account Management

• Chase and close warm leads from WhatsApp, referrals, and founder handoffs.
• Draft and send quotations and invoices for client approval
• Own post-sale relationships, be the point of contact for your accounts
• Identify and upscale upsell opportunities across the product suite

Internal Coordination & Delivery

• Collaborate with the Product Lead to ensure client delivery is smooth and on time
• Keep all relevant teams aligned with weekly updates and milestone tracking
• Escalate and resolve client delivery issues quickly and clearly

Reporting & Operations

• Update CRM weekly with deal stage, value, and handover progress
• Provide weekly reports with KPIs, blockers, and next actions
• Help refine sales processes, templates, and account success checklists

Metrics & Impact

• Lead conversion rate from pre-qualified pipeline
• Turnaround time for quotations issued to clients
• Accuracy rate of client invoicing and billing processes
• On-time delivery rate for client handovers and onboarding
• Consistency of CRM updates for active leads and accounts
• Client satisfaction levels, gathered via check-ins or feedback loops
• Revenue contribution tracked from managed accounts

What We’re Looking For

Must-Have

• Based in Jakarta and field-ready to travel within Jabodetabek
• 5+ years experience in account management, sales ops, or client success
• Experience with CRM tools, invoicing systems, and ideally Odoo
• Comfortable closing leads, handling paperwork, and owning client outcomes
• High responsiveness, strong attention to detail, and ownership mindset
• Fluent in using AI tools (e.g. ChatGPT, Notion AI, Claude) to improve operational productivity

Behavioural Traits We Actively Screen For

• Maturity in client communication that is clear, respectful, and proactive
• Ownership mindset to take responsibility instead of waiting for instructions
• Bias for action to move fast without sacrificing accuracy
• Commercial sharpness to understands revenue, pricing, and value
• Follow-through discipline such that nothing slips through cracks

Nice-To-Have

• Background in B2B SaaS, ERP, Housing Developers, or Real Estate.
• Familiarity with WhatsApp workflows, informal field ops, and fast-moving teams
• Skilled at improving or automating templates, SOPs, and checklists using AI tools
• A learning mindset and eagerness to experiment with AI-driven solutions for everyday work

What You’ll Get

• Monthly Compensation: Negotiable, based on experience & remuneration arrangement
• Equity (ESOP): 0.1%–1.00% ownership with standard 4-year vesting (1-year cliff)
• Revenue Sharing: Optional, based on short-term performance milestones
• Career Progression: Path to grow into Head of Accounts and scale beyond with expanded scope, leadership, and ESOP
• Field Visit Allowance: Coverage for transport and lodging during on-site visits
• Learning Budget: Access to courses, books, and conferences because when you grow, we grow.

What's your expected monthly basic salary?

How many years' experience do you have as an account manager?

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How many years' experience do you have in a client services / account management role?

Which of the following Customer Relationship Management (CRM) systems do you have experience using?

How many years' experience do you have in the real estate industry?

Do you have experience in a role which requires relationship management experience?