Account Manager

PT. SIGMA GLOBAL TEKNOLOGI (SIGMATECH); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading software development firm in Indonesia is seeking an experienced Account Manager. You will maintain and grow B2B client relationships, focusing mainly on IT Managed Services. The ideal candidate has 2–4 years in account management, strong presentation skills, and a bachelor's degree in a relevant field. This role offers opportunities for professional growth and a focus on client satisfaction.

Qualifications

• 2–4 years in Account Management/BD/Sales in IT/B2B.
• Strong presentation and relationship-building skills.
• Detail-oriented with a focus on client satisfaction.

Responsibilities

• Manage client relationships and serve as the main contact.
• Identify upsell and cross-sell opportunities.
• Ensure client satisfaction and contract renewals.
• Deliver professional presentations in fluent English.
• Coordinate with internal teams and travel as needed.

Skills

Client relationship management

Presentation skills

Detail-oriented

B2B Sales

Education

Bachelor’s degree in Business/Marketing/Communication

Job description

Account Manager

SIGMATECH is a leading partner for software development and IT services worldwide.

Overview

The Account Manager is responsible for maintaining and growing relationships with existing B2B (mainly multinational) clients for IT Managed Services.

Key Duties

• Manage client relationships and be their main point of contact.
• Identify upsell/cross-sell opportunities in existing accounts.
• Ensure high client satisfaction and contract renewals.
• Deliver professional presentations in fluent English.
• Coordinate with internal teams; travel when needed.

Requirements

• 2–4 years in Account Management/BD/Sales (IT/B2B).
• Strong presentation, relationship-building, and detail-oriented.
• Bachelor’s degree in Business/Marketing/Communication or related.

Targets

90% renewal rate, 30% revenue growth, high CSAT.

Location & Reporting

Jakarta | Reports to: Head of BD