Account Executive Associate

Grab; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading superapp is seeking an Account Officer to enhance partnerships and expand the Omnicommerce business in Semarang. The ideal candidate has at least 2 years of sales or customer service experience, strong negotiation skills, and proficiency in MS Office. Join a company that prioritizes well-being with comprehensive benefits and an inclusive workplace.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

Volunteering leave

Qualifications

• At least 2 years of experience in a relevant sales/customer service role.
• Proven ability to establish communication and engagement with prospects.
• Experienced in maintaining strong client relationships.

Responsibilities

• Report to the Regional Manager.
• Improve sales and close deals.
• Oversee complete sales process from identifying clients to finalizing agreements.
• Discover new sales opportunities through networking.
• Provide professional after-sales support to enhance customer loyalty.

Skills

Sales experience

Market research

Negotiation techniques

Communication skills

Organizational skills

Tools

MS Office

CRM software (Salesforce)

Job description

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get To Know Our Team

GrabFood Omnicommerce is a growing team responsible for expanding Omnicommerce solutions in the market. We make critical decisions to serve the lives of merchant partners and provide the best offers for our consumers.

Get To Know The Role

We are looking for an Account Officer to bring partnerships to our business. You should be goal-oriented, target-driven, and experienced in establishing communication and engagement with prospects. You will be based onsite in Grab Semarang.

The Critical Tasks You Will Perform

• Report to the Regional Manager
• Improve sales and close deals to expand the Omnicommerce business
• Oversee the complete sales process from identifying potential clients to finalizing agreements
• Discover new sales opportunities through networking and establish them as long-term partnerships
• Provide professional after-sales support to enhance customer loyalty and stay in regular contact to address their needs
• Address complaints and resolve issues to ensure customer satisfaction, negotiate agreements, and keep accurate sales records

Qualifications

Essential Skills Needed:

• At least 2 years of experience in a relevant role such as Account Executive or similar sales/customer service position
• Experience with market research, sales principles, and negotiation techniques
• Proficiency in MS Office; familiarity with CRM software such as Salesforce is a plus
• Experience establishing communication and engagement with prospects, with a proven ability to build and maintain strong client relationships
• Ability to manage multiple sales opportunities and organizational skills, coupled with enthusiasm and experience in the role

Additional Information

Life at Grab: We care about your well-being. Here are some of the global benefits we offer:

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex benefits package tailored to your needs
• Celebrating life’s moments with Parental and Birthday leave, and giving back through LASA volunteering leave
• Confidential Grabber Assistance Programme for support through life's challenges

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and excel. As an equal opportunity employer, we consider all candidates fairly regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, disabilities, or other attributes that make them unique.