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Application Support Engineer
Job summary
A technology services provider is seeking a DV-cleared Application Support Engineer to support a managed service in Cheltenham. The role involves managing CI/CD pipelines, providing 2nd/3rd line support, and ensuring service stability. Candidates should have experience with Terraform, Ansible, and Java, along with strong problem-solving skills. This is an on-site position requiring active DV clearance, with a contract rate of £500-£600 per day.
Qualifications
- Experience in a managed service environment with strong service delivery focus.
- Hands-on with Infrastructure as Code (Terraform, Ansible).
- Strong problem-solving and analytical skills with sound decision-making.
Responsibilities
- Manage and maintain CI/CD pipelines using Java, Maven, and NPM.
- Provide 2nd/3rd line support, resolving issues and answering business queries.
- Automate tasks to reduce manual workload.
Skills
Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week)
Rate: 500 - 600 per day
Clearance: Active DV clearance required
Start: ASAP
Duration: 6 months
We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence.
- Manage and maintain CI/CD pipelines using Java, Maven, and NPM.
- Configure and execute automated test suites with Maven and Cypress.
- Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker.
- Configure and integrate third‑party software and appliances.
- Track service performance and availability using Influx and Grafana.
- Configure alerts to detect issues before they escalate.
- Analyse logs and investigate anomalies in system behaviour.
- Provide 2nd/3rd line support, resolving issues and answering business queries.
- Manage incidents, elevate problems, and conduct root cause analysis.
- Implement proactive changes to improve service stability.
- Automate tasks to reduce manual workload.
- Conduct OS health checks, patching, and database housekeeping.
- Support multi‑site data centre operations.
- Experience in a managed service environment with strong service delivery focus.
- Hands‑on with Infrastructure as Code (Terraform, Ansible).
- Application development experience (Java or similar).
- Strong problem‑solving and analytical skills with sound decision‑making.
- Excellent communication and stakeholder management.
- Proficient with Git version control.
- Experience with microservices deployment and administration.
- Familiarity with messaging platforms (e.g., AMQP).
- Knowledge of S3 object storage.
- Experience with RDBMS (Oracle or similar)
Services advertised are those of an Employment Business.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.