User Experience jobs in United Kingdom

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognised certifications.
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us.
• Feedback and checkpoints throughout the year.
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks.
• A culture where your ideas for growth and innovation are always welcome.
• Internal recognition programs for peer‑to‑peer appreciation as well as from manager to employees.
• Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme.
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Programme, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

We are looking for a Technical Business Analyst to join IBM’s Financial Services team, with strong experience in the banking sector. The role focuses on translating business needs into technology solutions that improve operational efficiency, support regulatory compliance, and enhance customer and user experiences. The ideal candidate will have a strong understanding of banking platforms, data integration, and financial‑services regulatory frameworks. You will work closely with business, technology, architecture, and compliance teams to gather requirements, shape technical specifications, and support the delivery of solutions across core banking, digital channels, and associated platforms.

• Analyse business and regulatory requirements and convert them into clear technical specifications for banking systems, integrations, and data flows.
• Partner with stakeholders across retail, commercial and digital banking to understand current processes, dependencies and system interactions.
• Provide subject‑matter expertise across key banking domains such as payments, cards, lending, core banking, digital journeys and regulatory compliance (for example PSD2, AML/KYC).
• Work with IBM product, architecture and technology teams to ensure solutions align with industry standards, regulatory expectations and client objectives.
• Support impact assessments for regulatory changes, new products and enhancements to banking systems.
• Conduct gap analysis to compare existing and target states of systems or processes.
• Collaborate with architects and development teams to shape solution approaches and integration requirements.
• Support the creation of data models, system maps and interface specifications.
• Review technical designs to ensure traceability and alignment with business goals.
• Use SQL or advanced data analysis techniques to validate requirements, support root‑cause analysis and contribute to testing activities (preferred skill within IBM banking projects).
• Support testing and validation activities to ensure solutions meet business needs, regulatory obligations and data integrity standards.
• Facilitate workshops and discussions with business stakeholders, architects and developers to gather requirements and review solution proposals.

• Experience as a Business Analyst or Technical Business Analyst in banking or financial services.
• Strong understanding of banking processes, digital channels and data integration principles.
• Familiarity with banking products and functions such as payments, lending, account management and treasury operations.
• Experience working with regulatory and compliance requirements impacting banking technology (such as AML, KYC, PCI‑DSS, SOX and data‑privacy regulations).
• Hands‑on experience with Agile delivery frameworks and tools such as JIRA, Confluence and process modelling tools (Visio, BPMN, Lucidchart).
• Strong analytical and problem‑solving skills with high attention to detail; SQL or data‑analysis capability preferred.
• Excellent communication, documentation and stakeholder‑management skills.

Desirable Skills, Certifications and Experience

• Relevant Technical Business Analyst or Business Analysis certifications (such as CBAP, CCBA, ECBA, BCS Business Analysis, PMI‑PBA or Agile/Scrum certifications).
• Experience with business analysis and documentation tools such as Lucidchart, Visio, JIRA and Confluence.
• Familiarity with Agile methodologies, including the Scrum framework and associated delivery practices.
• Knowledge of the software development life cycle (SDLC) and how technology changes move through discovery, design, development, testing and deployment.
• Experience in data analysis and reporting to support requirement validation, impact assessment and solution design.
• A strong commitment to continuous learning and professional development, aligned with IBM’s culture of growth and upskilling.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.