Training And Development jobs in United States

Working Pattern - 4 days on 4 days off

We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?!

As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way!

Read on, it just keeps getting better...

In return for your hard work and commitment we offer:

• Enhanced pay
• Service Charge (Tronc) earn up to an additional £3,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........
  
  

CORE VALUES

Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.

Empathy Caring and understanding about another person's perspective or circumstance Collaboration Working as a team, listening and supporting each other to reach our collective goal Drive The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face Trust Honest, reliable and accountable do what we say we'll do Passion A love for doing what we do, and doing it with positivity and enthusiasm.

Job Summary

The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces.

To be responsible for the overall management of the hotel overnight ensuring the safety and security of guests and staff alike acting as Rudding Park's ambassador at all times, and to undertake the correct posting of revenue via the night audit.

Key Responsibilities

• Responsible for overseeing all Resort Operations throughout the night
• Welcoming guests including late check-in and assisting with their requests as and when required throughout the night.
• Manage and support the Front Office Manager in respect of performance, reviews, training and any management issues including poor or unacceptable performance
• Conduct walk around across the hotel to ensure all businesses' are aware who is on duty in the case of any further assistance require on the evening/night
• Ensure that all public areas are of the standard expected and assist with any housekeeping duties
• Perform any related security duties as required overnight
• As a team ensure that offices are clean and tidy at all times
• To attend all meetings and training sessions when requested including the departmental meeting
• Undertake a handover with Late Duty Manager
• Oversee and run the night audit, end of day reports, auditing of revenue postings
• Check all guests in house bills to make sure all bills are accurate
• Order newspapers for the following day
• To take telephone enquiries and bookings
• Be aware and able to enforce all fire-life-safety procedures
• Provide cover in the case of an emergency wherever possible for the portering service
• Any other duties as requested by the Front Office Manager and the Senior Leadership Team.
• Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business, reporting concerns through the Health and Safety processes and procedures.
• Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business
• Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable
• Respect colleagues and the working environment at all times.
• Ensure high standard of dress and self-presentation within the working environment
• Undertake any other duties commensurate within the position for which you are qualified.
  
  

What We Are Looking For

• Previous experience in a supervisory or front desk role, preferably in a hotel or hospitality environment
• Flexibility to work overnight shifts and weekends
• Ability to work independently
• Excellent communication interpersonal skills
• Strong leadership skills and conflict resolution
• Passion about our guests and providing exceptional service
• Driving Licence essential
  
  

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.