Temporary à Grande-Bretagne

Honeycomb Jobs is delighted to be working with our public sector client, to recruit a temporary Investigations Administrator until March 2026 based on site in Belfast.

The Client - Our quasi-public sector client is an independent body providing an impartial and free examination of complaints about a range of public services.

The Role: This credible position reports to an Investigations Team Manager. Duties will include but will not be limited to:

• Managing an administrative caseload and other competing priorities while taking personal responsibility for the provision of a confidential and efficient administrative support service to support the achievement of the office KPIs within service quality standards.
• Assisting Investigating Officers (IOs) to obtain independent professional advice by sourcing and contacting potential advisors from a list maintained by the organisation.
• Assisting IOs to obtain independent professional advice by preparing and/or issuing electronic and hard copy advice packages, as directed by the IOs.
• Issuing draft and final investigation reports to complainants, public bodies and relevant third parties in line with the Procedural Manual, as directed by other members of staff.
• Closing further investigations cases on the case handling system in line with the Procedural Manual.
• Tracking and administrating public bodies' compliance with recommendations in final investigation reports, liaising with IOs on receipt of compliance documentation, and updating the case handling system, as required.

• Provision of PA support as required by accurately taking minutes of meetings, as delegated, for the Further Investigations Team.
• To collate and process large volumes of sensitive data and information from a range of sources.
• To input and check the accuracy of information recorded on the case handling system as required.

As the successful candidate you will have the following background and experience:

Essential:

• Educated to A level standard or equivalent.
• 2 years' relevant experience in an administrative role within a busy customer service environment.
• Previous experience of using a case handling system and of developing and maintaining systems to collate and monitor data to generate reports and ensure quality standards are met.
• Good attention to detail and a commitment to timeliness, quality and accuracy and confidentiality in information processing.
• Good organisational and planning skills, and the ability to work to deadlines to manage competing priorities.
• Excellent written and oral communication skills including the ability to communicate effectively with stakeholders at all levels.
• Competent in the use of Microsoft Office packages to extract information and produce reports.
• Ability to work as part of a team and contribute to continuous improvement.

Please Note - This position is subject to Basic Access Ni check. A criminal record will not necessarily be a bar to obtaining the position. This will be considered in line with Access NI code of practice & Honeycomb Job's Access NI policies.

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact David McClure - Principal Consultant, at Honeycomb Jobs.

All conversations will be treated in the strictest of confidence.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit www.honeycomb.jobs/jobseekers to view a wide selection of our current jobs.

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **