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United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane : Montcalm Mayfair . A historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Overview

The Groups and Events Manager is an integral role at Montcalm Hotels. The role is to take the responsibility for converting business reactively by personal and consistent sales service, resulting in the achievement of hotel profit plan that maximises revenue by driving the sale of conference and events facility spaces and Guest rooms. Coach, mentor and lead your team with clear direction, sharing your experience and focus on their roles and responsibilities set to achieve the business plan and associated targets and metrics.

Key Responsibilities:

• To aid and assist the Business Development Manager G&E, Association & Sport Sales to convert customer enquiries into confirmed sales by completing proposals and follow up on enquiries on a timely basis, conducting show rounds when appropriate and to develop future and repeat business, contributing to the profitability of the hotels.

• To manage and develop the Groups and Events team to develop successful customer partnerships. In addition, to ensure a clean line of communication is maintained with the operational team.

• To ensure that all SOPs are adhered to for the department and to implement new strategies and procedures for the department as appropriate.

• To manage the groups diary and work closely with Revenue Managers and Business Development Manager G&E, Association & Sport Sales to ensure that yield management practices are adhered to in line with the business needs of the hotel.

• To actively work as a member of the team, contributing to maximising revenue and generating business.

• To handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service, and to respond to enquiries within 24 hours.

• To handle all administrative tasks in an efficient and timely manner.

• To pro-actively identify customer needs and provide solutions to match and exceed them.

• To build strong working relationships with clients and develop an understanding of their specific needs and requirements.

• To actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.

• Effective diary management maximising yield and revenue per available meeting room and bedroom whilst closely evaluating conversion statistics and lead in times.

• To respond positively to Groups and Events Sales opportunities and identify new accounts and contacts to develop Groups and Events sales leads within the hotels.

• To develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities.

• To develop productive working relationships and on-going communication with all departments increasing the development of business and the maximisation of yield and space within the Hotel.

• To create accurate written quotations and contracts for clients in line with departmental standards.

• To ensure accurate and up to date customer records in Opera S&C and sales databases and that all best practices are followed and maintained. To contribute to the development and fine-tuning of the systems in place within the office and department.

• To develop and maintain excellent product knowledge and use in delivering the benefits of the product to the client.

• To keep up to date with competitor services, installations, and any renovations, as well as on-going promotions for Groups and Events using own initiative to find out more information and communicate them to the rest of the team.

• To ensure a close liaison is maintained with the Business Development Manager G&E, Association & Sport Sales, and Revenue Managers, as well as Events and Operations Teams to always ensure clear and effective communication regarding customer accounts and bookings, to provide excellent service.

• To review the payments pre, during and post event with the client, ensuring back up is accurate daily and standards are being followed.

• To be available to carry out a meet and greet with clients and carry out constructive handovers between the client and the Operations Team both inside and outside office hours.

• To provide the Business Development Manager G&E, Association & Sport Sales with detailed monthly reports on Groups and Events sales leads generated from business development research for collation with the monthly reports for the weekly revenue meetings.

• To overview and work on the production of the bookings Function Sheets on a weekly basis in conjunction with the Business Development Manager G&E, Association & Sport Sales and send to all relevant staff members.

• To attend the BEO meeting, forecast meeting and pipeline meetings on weekly basis.

• To overview and supervise operations and logistics of Groups and Events and communicate accordingly with heads of departments.

• To consistently review own level of skill and actively identify further personal development requirements with the Business Development Manager G&E, Association & Sport Sales

• To work and co-operate with others, taking part in departmental meetings, team briefings and project work and support other team members and provide assistance when necessary to ensure the hotel team collectively achieves its goals.

• To attend client dinners, Familiarization trips and appointments as and when required.

• To assist in additional projects and departmental tasks as and when required.

Requirements:

• To be sales minded with the desire to achieve excellent results by converting Groups and Events business into definite and repeat bookings.

• To be pro-active and able to identify new clients.

• To actively seize sales opportunities and be able to quantify.

• To have a personal impact, taking responsibility and using initiative to resolve situations.

• To approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed.

• To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge to improve personal performance.

• To maintain high levels of professionalism in dealings with customers.

• To be flexible, responding quickly and positively to changing requirements from clients or management.

• To be able to work different hours or days depending on groups and events operational requirements.

• To maintain team, focus by showing co-operation and support to colleagues to achieve the departmental and hotel goals.

• Proficient with Opera Express, Opera Sales & Catering.

• Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.

• At least 4 years of experience in hotel-based similar roles such as Events, Group, and Guest facing Services is preferred.

• A supportive, empowering team environment.

• Meals whilst on duty.

• Benefits platform with various discounts.

• Wellbeing support, workshops, and advice.

• 28 days of holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro-Rated).

• Cash-back health benefits, including optical, dental, chiropractor and physio services.

• Discounted gym membership.

• Access to Wellbeing platform and sessions, including EAP.

• Awards and Recognition Programme.

• Paid Day Off on Your Birthday

• Opportunities to get involved in our charitable and community activities.

• Most essentially, we’ll help you grow, and develop you as an individual.

The Montcalm Hotel Group is an equal opportunity employer. We celebrate and promote diversity & inclusion and are committed to hiring a diverse workforce, creating an inclusive environment & a culture free of discrimination & harassment, to enable you to develop and thrive. So, however, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

If you haven't heard from us within 14 days, please consider your application to have been unsuccessfulon this occasion. However please do look up to various positions currently availableor in future relevant to you.