Software jobs in United Kingdom
Operations Analyst
EF Recruitment
Technical Project Manager - Professional Services
WEKA
Software Engineer
Loop Recruitment
Professional Services Program Manager
Palo Alto Networks
IT Engineering Graduate Programme
SAAB Seaeye
Discover more opportunities than anywhere else. Find more jobs nowBusiness Development Consultant
JPMorganChase
Professional Services Program Manager
Palo Alto Networks
Sr Systems Engineer- Maritime Systems
Positiv Cohort Ltd
Connect with headhunters to apply for similar jobsSecurity Consultant
Fruition Group
Principal Clinical Scientist RPA MPE in diagnostic radiology
Velindre University NHS Trust
Lead Software Engineer – Remote, Equity, Climate Platform
Bounce Digital
Senior Python Engineer - Remote | FastAPI & AWS
Burns Sheehan
Remote Python Backend Engineer — AI & Pipelines
Hunter Bond
Safety, Quality & Compliance Monitoring Manager (SQCMM)
TARCG - The Aviation Recruitment & Consulting Group
Niagara Server-Side Integration Specialist (Tridium, Trend & SET)
LoweConex
Assistant Project Controls Engineer Assistant Project Manager
Pershing Consultants
Asset Manager (wind energy)
Randstad Professional Italia
Remote Senior DevOps & SRE Lead, Cloud Native
Vertex Agility
Remote Principal Software Architect - SaaS & Cloud
Sanderson
Remote GIS Technician - Aquaculture Mapping & Analytics
Longline Environment
Motor Vehicle Technician
North West Ambulance Service NHS Trust
Operations Analyst
Job summary
A leading SaaS organization in Central London seeks an experienced Operations Analyst for a 12-month contract. The role involves supporting incident management and providing analytical insights to enhance processes. Candidates should possess strong operational skills and experience with tools like Google Workspace, Salesforce, and Jira. This hybrid position offers benefits such as free breakfast and a collaborative work environment.
Benefits
Qualifications
- Experience in incident management or analysis roles.
- Strong analytical and operational skills.
- Ability to identify data patterns and provide recommendations.
Responsibilities
- Support timely handling of incidents and investigations.
- Ensure proper triage and progression of cases.
- Perform root cause analysis on incidents.
- Provide insights to prioritize improvements.
- Contribute to quicker issue resolution.
Skills
Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office.
You will help the team maintain a consistent and structured approach to handling investigations and incidents.
- Experience in incident management, investigations, operations, or an analytical role in a service environment.
- Strong analytical skills such as Google Workspace and Tableau.
- Comfortable using Slack, Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred.
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements with Product and Engineering.
- Contribute to improvements that resolve issues more quickly.
- Global company, long contract
- Hybrid role
- Free breakfast
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.