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Client:

Location: Worthing, United Kingdom

Job Category: Other

EU work permit required: Yes

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4

02.06.2025

17.07.2025

Job Description

We are working with a growing MSP IT company in the Worthing area who are looking to recruit a friendly and experienced 2nd Line IT Support Technician for their busy help desk.

Role: 2nd Line IT Support

Area: MSP IT Support Company

Location: Worthing, West Sussex

Responsibilities:

• Answering incoming helpdesk enquiries and assisting the 1st Line Support team to resolve customer issues
• Providing support for more complex IT, Network, and VOIP issues
• Server configuration and monitoring
• Ensuring professional customer service and meeting SLAs
• Hands-on work with server and desktop products, networking components like routers, printers, and bespoke applications
• Potential to conduct client site checks, installations, and upgrades

Requirements:

• Previous experience at 2nd Line level
• Experience in an MSP environment preferred but not essential
• Proficiency with Microsoft Office 2010-2019 & Office 365 Administration
• Knowledge of Microsoft Server 2008 and Exchange 2010/2013/2016/2019
• Understanding of networking protocols and devices (e.g., Draytek, Netgear)
• Experience with Telephone Systems is an advantage but not required

Ideal candidates will be friendly with excellent customer service skills and at least 1 year of experience in a similar role. This is a great opportunity for career progression within a busy and successful company.

Package:

• Salary: £25,000 – £30,000 depending on experience
• 28 days holiday (including bank holidays)
• Company pension scheme
• Bonus scheme
• Private healthcare