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Customer Support Executive
Job summary
A customer service recruiting company in Hove is seeking a Customer Support Executive to join a friendly and collaborative team. In this role, you will support colleagues and ensure customers receive the best possible experience. Responsibilities include communicating with customers via various channels, responding to queries, and scheduling appointments. The ideal candidate should have experience in a busy customer service environment and be able to engage confidently with customers in both B2B and B2C settings.
Qualifications
- Experience in a busy customer service environment.
- Ability to engage confidently with customers in B2B and B2C settings.
- Experience in call centre or administrative roles.
Responsibilities
- Communicating with customers via telephone, email, social media, and online chat.
- Responding to customer queries and requests.
- Scheduling and managing customer appointments.
Skills
We are recruiting for a Customer Support Executive to join a friendly and collaborative team in Hove. This role sits within the Customer Service and Sales department, where youll play a vital part in supporting colleagues and ensuring customers receive the best possible experience. Youll help keep things running smoothly by coordinating appointments, following up on enquiries, and providing day - to - day support to the wider team.
For the Customer Support Executive, the ideal candidate will have experience in a busy customer service environment, with the ability to engage confidently with customers in both B2B and B2C settings. If youve worked in a call centre or an administrative role where teamwork and customer contact were key, this could be a great next step.
- Communicating with customers via telephone, email, social media, and online chat
- Responding to customer queries and requests
- Scheduling and managing customer appointments
Acting as the first...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.