Hybrid IT Service Manager — Enable Mission-Critical Ops

Babcock Mission Critical Services España SA.; Salisbury; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading defense and technology service provider in the UK is seeking an IT Service Manager to oversee service delivery and ensure optimal IT operations. The successful candidate will manage relationships with customers, support service transitions, and drive the adoption of new solutions while maintaining compliance with standards. This hybrid role offers competitive compensation and benefits, along with hybrid working arrangements, allowing for a flexible work-life balance.

Benefits

Matched contribution pension scheme

Access to Digital GP and health consultations

Employee share scheme

Holiday Trading

Flexible working options

‘Be Kind Day’ for volunteering

Qualifications

• Strong understanding of IT's relationship to business operations.
• Experience managing operational IT delivery teams or issues.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets and commercial negotiations is beneficial.

Responsibilities

• Manage customer relationships through regular communication.
• Support service transition activities.
• Collaborate with Business Engagement Team for proposals.
• Drive adoption of new services and ways of working.
• Ensure compliance with sector-wide standards.

Skills

Managing operational IT delivery teams

Understanding IT and business operations

Writing and presenting reports

Experience with IT budgets

Education

ITIL Foundation or Practitioner certification

Job description

A leading defense and technology service provider in the UK is seeking an IT Service Manager to oversee service delivery and ensure optimal IT operations. The successful candidate will manage relationships with customers, support service transitions, and drive the adoption of new solutions while maintaining compliance with standards. This hybrid role offers competitive compensation and benefits, along with hybrid working arrangements, allowing for a flexible work-life balance.