Global Hotel HR Suppliers & Services Manager

Intercontinental Hotels Group; Windsor; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global hotel company is seeking an experienced Global Hotel HR Supplier & Services Manager to manage and improve HR offerings within the hotel industry. This key role involves leading HR supplier lifecycle management, ensuring compliance with high-quality service delivery, and driving operational excellence. The ideal candidate has proven HR experience, strong analytical and influencing skills, and a solid background in project management and HR governance. This position requires a strategic mindset and proactive approach to support a diverse workforce.

Qualifications

• Experience with HR supplier lifecycle management from selection to performance management.
• Ability to manage supplier performance against SLAs and KPIs.
• Strong understanding of HR governance, procurement standards, and regulatory requirements.

Responsibilities

• Partner with regions to procure HR services that support hotel growth.
• Lead the HR supplier lifecycle from selection through to exit.
• Monitor global HR supplier spend and compliance.

Skills

Proven experience in HR Generalist or HR Centre of Excellence roles

Demonstrated expertise in HR supplier and vendor management

Strong analytical skills with proficiency in Microsoft Excel

Highly developed relationship-building and influencing skills

Strong business and commercial acumen

Education

CIPD or equivalent professional qualification

Project management certification (PMP, Prince2)

Tools

Power BI

Job description

• Partner with the regions to help diagnose, define and then procure fantastic HR services and solutions that support hotel growth.
• Build strong, trusted partnerships with global and regional HR suppliers, working closely with HR Centres of Excellence.
• Lead or support the end-to-end HR supplier lifecycle - from selection and onboarding through contract negotiation, renewal, and exit - in collaboration with HR, legal, and procurement.
• Manage supplier performance against SLAs and KPIs, ensuring delivery aligns with business needs and strategic objectives.
• Ensure supplier compliance with HR governance, procurement standards, and regulatory requirements.
• Scan the external HR supplier market to identify trends, innovations, and new capabilities that enhance service delivery and employee experience.
• Ensure supplier‑provided HR services are clearly communicated, understood, and effectively used across the organisation.
• Track service usage and satisfaction, driving continuous improvement, optimisation, and efficiency across the global supplier portfolio.
• Develop and deliver dashboards and reports that provide actionable, data‑driven insights to HR and senior leaders.
• Analyse performance data to identify risks, inefficiencies, and opportunities for improvement.
• Monitor global HR supplier spend, ROI, compliance, and contractual commitments.
• Act as a trusted advisor to global and regional HR teams, supporting supplier‑related issues, escalations, and service enhancements.
• This is an opportunity to shape the future of HR services within a global hotel business – delivering measurable value, influencing strategy, and partnering with leaders to support a diverse and dynamic workforce.
• Proven experience in HR Generalist or HR Centre of Excellence roles, with a strong track record of partnering with diverse stakeholder groups.
• Demonstrated expertise in HR supplier and vendor management, including evaluation, negotiation, and performance management.
• Solid understanding of HR systems, policies, and processes within a complex organisation.
• Prior experience in hospitality or a service‑driven industry is highly preferred; understanding hotel operations is a strong advantage.
• Strong business and commercial acumen, with experience in change management, issue resolution, and cross‑functional collaboration.
• Highly developed relationship‑building and influencing skills, with the ability to engage effectively at all organisational levels.
• Self‑directed and proactive, with the confidence to take ownership and drive outcomes independently.
• Strategic mindset with a strong focus on continuous improvement and operational excellence.
• Strong analytical skills, with proficiency in tools such as Microsoft Excel, Power BI, or similar data visualisation platforms.
• Project or change management experience is highly valued; PMP, Prince2, or similar certification is an advantage.
• CIPD or equivalent professional qualification is an advantage.
• We are seeking an experienced Global Hotel HR Supplier & Services Manager within IHG, to play a critical role in shaping, managing, and continuously improving our global HR Hotel offering.
• The role is pivotal in advancing our Franchise & Owner HR offer and refining our managed hotel services. This role sits at the intersection of HR, procurement, finance, and legal, ensuring our HR partners deliver high‑quality, compliant, and value‑driven services that support our hotels and corporate teams worldwide.