Service Delivery Manager jobs in Italy

CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in Edinburgh, Leeds, Manchester, London, and remote employees throughout the country.

We are a team of creators—whether that’s code, project plans, go-to-market strategies, culture initiatives, marketing campaigns, large language models, or people policies. Together with our clients, we create the future. We have collaborated with PayPal, adidas, Natwest, FanDuel, and Money Saving Expert, among others.

Our reputation for delivering high-quality, robust, and thoughtful products has enabled us to grow to over 500 people. Our culture is safe, supportive, and friendly, making CreateFuture a great place to work. We have been recognized by Best Workplaces UK multiple years in a row across various categories, and our employee exit rate is remarkably low.

Join us on our journey… Let’s create something awesome, together, today.

We’re elevating our Delivery practice and seeking a Delivery Director to lead the way. You’ll have proven success in scaling a practice to support a £50m–£100m client portfolio, setting standards for client experience and delivery excellence, and driving outstanding outcomes.

You are an experienced delivery leader, skilled in team design, capability mapping, hands-on management, and servant leadership. You have a strong point of view on delivery methodologies, both agile and traditional, and will shape our delivery framework based on your consultancy experience. You enjoy engaging with clients, understanding their business, nurturing C-suite relationships, challenging opinions, providing strategic guidance, and solving complex problems. You have delivered large, enterprise-scale programs and are a natural leader and coach.

You collaborate well, partnering with our commercial team and other directors to develop our client experience strategy.

• Defining our delivery strategy, setting the vision, and building the team to meet current and future needs.
• Supporting multiple complex, scaled client engagements with your delivery expertise.
• Driving the delivery of our framework, setting standards for quality across different engagement scales.
• Coaching delivery principals and managers.
• Removing blockers and managing client escalations to ensure smooth delivery.
• Identifying risks, developing solutions, and supporting their implementation.
• Supporting pre-sales activities like proposals, RFPs, pitches, SOWs, and team shaping.
• Modeling a delivery-focused, outcome-oriented approach, emphasizing end goals and driving predictability through metrics.
• Acting as an Agile coach and mentor internally and externally to enhance our delivery capabilities.

• Are a seasoned Delivery Director with experience managing a £50+m portfolio across sectors.
• Have extensive consultancy experience.
• Are skilled at enabling cross-functional teams to resolve complex problems.
• Have large program management experience (multi-million programs).
• Proven experience applying modern agile methods in fast-paced environments.

This is a hybrid role, requiring proximity to our hubs in Edinburgh, Leeds, Manchester, or London, with flexibility to travel to client sites and regional offices. We trust you to manage your schedule, balancing face-to-face, remote work, and travel.

We foster a culture that rewards impact, not activity. We trust our employees to work autonomously and promote ownership at all levels.

Our TA team aims to respond promptly to all applications. The process includes:

• A 30-minute call with Talent Acquisition
• A 1-hour competency-based interview
• A 90-minute panel interview and presentation
• A 1-hour people leadership and values interview

We believe diverse teams foster innovation and strive for an inclusive environment where everyone can thrive. If you need support or accommodations during the application process, please let us know.