Service Delivery jobs in United Kingdom

Beavis Morgan is seeking an experienced HR Manager to join on a 6-month fixed term contract , providing immediate senior HR capability and operational resilience. This role will be integral in stabilising the HR function, particularly in overseeing and developing the HR Advisor and Apprentice, both of whom currently require significant supervision, coaching, and performance remediation.

The successful candidate will bring strong technical HR expertise, sound judgement, and the ability to lead on complex HR matters while delivering key projects that will enhance the firm’s people operations.

• Provide immediate uplift in HR capability , with a focus on employee relations and operational quality.
• Strengthen HR operations, reducing errors and improving service delivery.
• Deliver key HR projects , including work relating to the rollout and optimisation of HiBob and other people systems.
• Create bandwidth for the Head of HR to focus on strategic transformation initiatives.
• Support the development of junior HR colleagues through structured mentoring and day-to-day support.
• Help evolve HR into a proactive, business-aligned function enabling growth and change.

• Lead complex, sensitive, and high-risk ER cases, ensuring compliant, fair, and commercial outcomes.

• Co-lead organisational change programmes—restructures, TUPE, and transformation projects—in partnership with the Head of HR.

• Partner with service line leaders to forecast and plan medium- and long-term resource needs.

• Strengthen people management capability across the firm through coaching, training, and one-to-one support.

• Review, update, and embed HR policies to ensure legal compliance and firmwide consistency.

• Support and deliver projects involving :
• HiBob HRIS enhancements, adoption, and process design ,
• Wellbeing and engagement initiatives,
• Inclusion and culture programmes,
• HR systems optimisation and process improvements.
• Introduce and embed best practice in HR operations and project delivery.

• Line manage and mentor the HR Advisor and HR Apprentice.
• Provide structured coaching to build capability, confidence, and operational accuracy.
• Oversee performance remediation and drive consistent standards.

• Provide coverage across all HR operations, ensuring consistent delivery of onboarding, lifecycle processes, compliance checks, and reporting.
• Strengthen operational controls and reduce error rates.

• Technical Expertise : A clear uplift in ER handling, policy knowledge, and operational standards.
• Resilience & Quality : Reduced errors, improved service levels, and reliable HR coverage.
• Strategic Enablement : Head of HR has increased capacity for transformation work.
• Team Capability Growth : Junior team members demonstrate improved independence and performance.
• Project Delivery : HiBob and other HR projects deliver tangible service and process improvements.
• Business Alignment : HR is seen as a proactive, responsive, and commercially minded partner.

• CIPD Level 7 (or equivalent experience).
• Strong generalist background with proven experience of leading complex ER cases.
• Demonstrable experience of delivering HR projects, ideally including HRIS implementations or enhancements (e.g., HiBob).
• Confident coach and mentor with experience developing junior team members.
• Strong operational discipline with the ability to influence, prioritise, and multitask effectively.