Regional Account Manager

BAM; Exeter; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading construction company is recruiting an Account Manager based in Exeter. This role involves managing service delivery teams, ensuring operational excellence in hard and soft services, and maintaining statutory compliance within an NHS environment. Applicants should possess vocational qualifications in mechanical or electrical HNC, along with relevant service management experience and strong leadership attributes. Competitive salary and comprehensive benefits are offered, promoting a flexible working environment.

Benefits

Electric car or car allowance

Contributory pension

BUPA

Life assurance

25 days holiday plus bank holidays

Gym subsidy

Social club membership

Qualifications

• Must be mechanically or electrically trained.
• Experience in facilities management is essential.
• Good leadership and communication skills required.

Responsibilities

• Manage and develop service delivery teams.
• Ensure compliance with health and safety standards.
• Prepare monthly reports for the client.

Skills

Service management experience

Leadership attributes

Strong IT user skills

Education

Vocational qualifications in mechanical or electrical HNC

Tools

Computerised maintenance management systems (CMMS)

Job description

Building a sustainable tomorrow

What if your next job isn't just another job? What if it brought more purpose, more growth, more balance — and more time for what really matters? BAM is where you can do your best work on projects that improve people's lives. Here you'll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms.

BAM FM is recruiting an Account Manager to join our team based at Nightingale Hospital, Exeter. The Account Manager will manage, develop and ensure cohesion of a dedicated service delivery team based as part of a busy NHS environment.

The role will be responsible for overall operational delivery of all hard and soft services on site, H&S management and coordination of all FM services required by the contract which includes M&E, L8, fire and building fabric, as well as soft services which include cleaning, catering and linen services.

Responsibilities

• Taking full profit and loss accountability for the contract.
• Ensuring statutory compliance across site is maintained.
• Work collaboratively with the helpdesk team to ensure all contract SLA/KPI's are achieved.
• Arrange and control reactive maintenance and repair works.
• Manage any minor project works and work collaboratively with our internal project team on complex project works.
• Management of the engineering on site team, and nominated sub-contractors.
• The effective and efficient use of all resources allocated to the management of the contracted service delivery requirements.
• Assist in the identification of employee learning and development needs to meet company objectives.
• Quality, environmental, safety and health management systems requirements.
• Appropriate statutory and other legislative requirements including applicable standards and codes of practice.
• The implementation and monitoring of all BAM FM policies.
• Ensure that all facilities and services are made available within the requirements of the contract specifications.
• Ensure all services are operated in the most economical and efficient manner.
• Instigate and monitor BAM FM Health and Safety Procedures.Ensure safe working practices are adhered to by contractors.
• Keep up to date records in accordance with legislative and BAM FM requirements.
• Liaison with client representatives at all levels.
• Preparing concise monthly reports for the client.
• Participate within the contract's “on call rota”.

Your Team

The post holder will be responsible for the management of a site team and also the management of third‑party subcontractors.

What's in it for you?

In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start/finish hours to fit into an individual's busy lifestyle.

What do you bring to the role?

• Must be a time served mechanical or electrically trained individual.
• Educated with appropriate vocational qualifications in mechanical or electrical HNC level and experienced in assessing the operation and maintenance duties within a large facility.
• Post holder will be required to hold NEC4 FMC qualification, or if successful be prepared to undergo training to gain this qualification.
• Service management experience relevant to a working environment within the facilities management industry.Experience working in critical environments, and management of engineering teams.
• Good leadership attributes complimented with the ability to communicate, organise, motivate, manage and develop staff.
• Experience of hard service delivery.
• Membership of an appropriate professional body is desirable.
• Strong IT user skills in Word, Excel, PowerPoint, computerised maintenance management systems (CMMS) and finance package software.
• You will be required to undertake and pass an enhanced DBS check and undergo client specific security clearance.
• Full United Kingdom driving licence.

About BAM

Building a sustainable tomorrow. That's our mission and our promise at BAM. It's how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We're on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

Join us in Making Possible