Lead Systems Analyst

Wellington Management; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading investment management firm in London is seeking a Lead Systems Analyst to support technology service delivery for business professionals. This role requires strong problem-solving skills and leadership qualities, with at least three years in a lead role and seven years of hands-on desktop experience. Candidates should have a robust technical understanding, especially in Microsoft Operating Systems and remote computing technologies. Flexibility for a hybrid working model is encouraged.

Qualifications

• At least three years in a lead role with a minimum of seven years of hands-on desktop experience.
• Experience with PC hardware, desktops, laptops, and tablets.
• Strong understanding of desktop video-conferencing solutions (Zoom, Microsoft Teams, Webex).

Responsibilities

• Support all aspects of the end user computing platform and technology service delivery.
• Serve as an escalation point for technical issues.
• Drive for issue prevention by employing root-cause analysis.

Skills

Leadership qualities

Problem-solving skills

Microsoft Operating Systems

Remote Desktop Protocol (RDP)

Mobile Device Management (MDM)

Desktop video-conferencing solutions

Service delivery systems experience

Tools

ServiceNow

Microsoft Office / Microsoft 365 Apps

Mac OS X

Job description

WELLINGTON MANAGEMENT

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions tailored to the unique return and risk objectives of institutional clients in more than 50 countries draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership we believe our ownership structure fosters a long‑term view that aligns our perspectives with those of our clients.

At Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies economies financial markets and entire industries. We want you to help us find answers to these questions by building and evolving our innovative industry‑leading technology platform. We are seeking qualified candidates to join our expanding technology team. Together you will not only dream up solutions to today’s investment challenges but you will build them to see real‑life results. Technology needs are advancing and this level of complexity requires a highly sophisticated well‑managed technology platform that is built by people like you. This is your chance to build something incredible. We want you to think big to solve challenges and positively impact our clients.

JOB OVERVIEW

We are currently seeking a strong Lead Systems Analyst to play a key role delivering solutions to our business partners, solving complex problems, providing leadership to a well‑established and striving to advance and sustain world‑class technology platforms. This role engages directly with the firm’s business professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, off‑site and while mobile. Ensuring quick and efficient resolution of technology‑related problems is critical as is project management skills, strong technical knowledge and expertise and people management skills.

This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. They are expected to provide thought leadership to the team through a deep level of technical expertise. High‑stress situations involving problem diagnosis, business communication and issue resolution must be handled with determination, effectiveness and grace.

In addition to working with a seasoned team that has built trusting relationships with the business teams this role interacts closely with application support engineering and infrastructure teams across the IT department.

RESPONSIBILITIES

• Support all aspects of the end user computing platform and technology service delivery for business professionals.
• Advance our customized support model designed to provide the highest level of service delivery to the business community.
• Serve as an escalation point for the team on advanced technical issues with a deep understanding of standard desktop applications and infrastructure.
• Employ problem‑solving skills on inquiries and issues that arise as part of the day‑to‑day business workflow.
• Drive for issue prevention by employing root‑cause analysis, issue tracking, trend analysis and status reporting.
• Provide day‑to‑day oversight of the flow of services requests and incidents for the team, looking for process improvement opportunities.
• Coordinate IT staff and contractors to provide maintenance, repairs, moves and equipment exchanges.

QUALIFICATIONS

• At least three years in a lead role with a minimum of seven years of hands‑on desktop experience.
• Experience working in a financial firm is a plus but not a requirement.
• Experience with PC hardware, desktops, laptops and tablets.
• Strong knowledge of Microsoft operating systems.
• Strong knowledge of Microsoft Office / Microsoft 365 Apps including Outlook.
• Experience with Mac OS X.
• Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP).
• Strong understanding of desktop video‑conferencing solutions (Zoom, Microsoft Teams, Webex).
• Strong knowledge of mobile devices (iOS, Android, etc.) and Mobile Device Management (MDM) systems.
• Experience working in a service delivery system (like ServiceNow) with solid queue management and oversight practices.
• Working knowledge of internet/intranet technology.
• Must be self‑starter possessing drive and ability to work with minimal supervision.
• Strong leadership qualities; ability to provide direction, be a positive influence and act as a role model to the rest of the team.
• Ability to manage conflicting priorities effectively.
• Ability to perform research and share knowledge with team members.
• Proven project and delivery management skills.
• Attention to detail; strong written and oral communication skills.
• Ability to work well in a team environment.

OPTIONAL QUALIFICATIONS

• It is highly desired that this individual has several years of experience in the financial industry and possesses a strong understanding of financial markets.
• Experience with Market Data Service applications.
• Experience in a helpdesk environment.
• ITIL Knowledge / Certifications.
• Experience with ServiceNow.

JOB TITLE

Lead Systems Analyst

JOB FAMILY

Systems Analysis

LOCATIONLondon

Not sure you meet 100% of our qualifications? That’s ok. If you believe that you could excel in this role we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill workplace experiences and backgrounds.

As an equal opportunity employer Wellington Management considers all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity gender expression religion creed national origin age ancestry disability (physical or mental) medical condition citizenship marital status pregnancy veteran or military status genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability or are assisting a candidate with a disability and require an accommodation to apply for one of our jobs please email us at .

We believe that in person interactions inspire and energize our community and are essential to our support of this commitment. Our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.

Required Experience: