Reception & Patient Support Supervisor

NHS; Bishop's Stortford; On-site; Full time

Job summary

A local medical practice in Bishop's Stortford is seeking a proactive Reception & Patient Support Supervisor. The role involves leading the front-of-house team, ensuring compliance with NHS regulations, and delivering exceptional patient services. Ideal candidates will have strong leadership skills and experience in healthcare settings. This permanent role offers £13.50 per hour, 37.5 hours per week, and includes benefits like annual leave and professional development support.

Benefits

Free onsite parking

Onsite cafeteria facilities

Support for professional development

Staff events and team-building activities

Qualifications

• Experience in a GP Surgery or healthcare setting.
• Strong leadership and team management skills.
• Good standard of education with excellent literacy and numeracy skills.
• Understanding of safeguarding and equality legislation.

Responsibilities

• Coordinate staff rotas and manage day-to-day team operations.
• Support staff development, appraisals, and training.
• Provide guidance to patients, ensuring their needs are met efficiently.
• Ensure compliance with CQC standards and NHS regulations.

Skills

Leadership

Time management

Communication

Problem solving

Team management

Flexibility

Education

A-level/equivalent or higher with relevant experience

Tools

SystmOne clinical system

Microsoft Office

Job description

Helix Medical Centre is seeking a proactive and compassionate Reception & Patient Support Supervisor to join our team. This is an exciting opportunity to lead and support our front‑of‑house and administrative teams, ensuring the delivery of exceptional patient service and operational efficiency.

If you are interested in this position, please submit the following:

• A current CV
• A covering letter
• Details of your current salary

Please note:

We reserve the right to close the vacancy earlier than the advertised closing date if a sufficient number of applications are received.

• This is a permanent role and is not suitable for gap students or for combining with university/college studies.

Main duties of the job

The successful candidate will play a pivotal role in:

• Coordinating staff rotas and managing day‑to‑day team operations
• Supporting staff development, appraisals, and training
• Providing direct support and guidance to patients, ensuring their needs are met efficiently and compassionately
• Maintaining composure and effectiveness in a high‑pressure environment, demonstrating resilience and robustness in challenging situations
• Assisting the Practice Manager and Operations Manager in achieving strategic goals
• Ensuring compliance with CQC standards and NHS regulations

This role is ideal for a motivated leader with excellent interpersonal skills, who thrives in a fast‑paced healthcare environment and is committed to delivering a high‑quality patient experience.

Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk

• 37.5 hours per week:
• Monday, Thursday, Friday: 8am - 6:30pm
• Tuesday: 9:30am - 8pm
• £13.50 per hour

5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro‑rata for part‑time employees.

About us

We are a growing, family orientated training practice with a current list size of around 10,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop’s Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.

We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co‑ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio‑economic and demographic served within our catchment area providing an interesting and varied case mix.

• Modern medical centre located within a community hospital
• Free onsite parking
• Onsite cafeteria facilities
• Support for professional development and training
• Staff events and team‑building activities throughout the year

Local Area:

• Access to outstanding local schools
• Excellent transport links
• Conveniently located with easy access to the M11, London, and Cambridge
• Close proximity to Stansted Airport

Job responsibilities

The Reception & Patient Services Supervisor supports the Operations Manager, Practice Manager, & GP Partners in all aspects of practice functionality, including patient services, premises management, health & safety, & team leadership.

This role requires strong organisational & leadership skills, as the post‑holder will lead the Reception & Administration teams, ensuring all duties are performed effectively & in line with CQC regulations. The post‑holder will make day‑to‑day operational decisions within their areas of responsibility & provide support for service delivery across the practice.

Flexibility in work patterns is required to manage staff appropriately, attend meetings, provide emergency cover & act as a point of contact for staff. The post‑holder will also support the management team in promoting Equality, Diversity & Inclusion (ED&I), Safety, Health, Environment & Fire (SHEF), quality & continuous improvement, confidentiality, collaborative working, service delivery, & learning & development.

Person Specification

Experience

• Experience of working with the general public
• Experience of working in a GP Surgery / healthcare setting
• Strong leadership & team management skills.
• Ability to work collaboratively with senior management.
• Experience of performance management, including appraisal writing, staff development & disciplinary procedures
• NHS / Primary Care general practice experience
• Relevant health & safety experience
• Experience in complaint handling & patient liaison
• Understanding of safeguarding & equality legislation
• Experience of successfully developing & implementing projects
• Experience in rota planning, staff appraisals, & performance management
• Knowledge of NHS policies & procedures
• Knowledge of CQC regulations

Qualifications

• Good standard of education with excellent literacy & numeracy skills
• Educated to A-level/equivalent or higher with relevant experience

Other requirements

• Ability to work flexibly to cover surgery hours, including extended hours clinics on Tuesdays & Thursdays as per rota.
• Flexibility to work outside core office hours
• Maintain confidentiality at all times
• Full UK driving licence

Skills

• Excellent leadership skills
• Ability to prioritise, delegate & work to tight deadlines in a fast‑paced environment
• Effective time management (planning & organising)
• Ability to network & build relationships
• Proven problem solving & analytical skills
• Ability to implement & embed policy & procedure
• Ability to motivate & train staff
• Proficient in using SystmOne clinical system & Microsoft Office
• Strategic thinker & negotiator
• Ability to recognise opportunities to enhance service delivery
• Polite & confident
• Flexible & cooperative
• Excellent communication & interpersonal abilities.
• Motivated & proactive
• Ability to use initiative & judgement
• High levels of integrity & loyalty